Lawley House

My recent experience at Lawley House was unpleasant and disheartening. While the property itself has a charming, old colonial feel, my initial encounter left much to be desired.
Despite having my accommodation booked and prepaid through my company, I was met with unexpected obstacles. Upon arrival, I was directed to the incorrect part of the property due to a misleading address (59 vs. 59A Lawley Road). When I contacted the owner, an elderly gentleman, he quickly informed me that no rooms were available, even after I provided confirmation and proof of payment.
This dismissive response persisted until I escalated the situation with evidence, at which point a room miraculously appeared. The whole interaction left me feeling unwelcome, as if an unseen barrier was influencing the initial reluctance to accommodate me.
A young woman assisting the host attempted to smooth things over, suggesting I contact her directly in the future. However, given that the provided number was the owner’s, this advice seemed impractical.
Fortunately I managed to get alternative accommodation elsewhere and didn’t spend the night there.
However, the most troubling aspect was the feeling that my treatment might have been influenced by factors unrelated to any genuine booking confusion. It's disappointing to encounter such barriers today, and it underscores the importance of ensuring all guests receive equal and unbiased hospitality. 😟

I don't know how someone would want to stay anywhere else in Bulawayo.
Beautiful house, lush garden, outside braai facilities and friendly staff.

We had a incredible stay at Lawley House!
The rooms were beautiful, food was amazing but it’s the people that made the stay special. They were attentive to all our needs and made us feel like we were staying in our own home.
I cannot recommend this place enough to anyone wanting to stay in a beautiful part of Bulawayo. I will definitely be back the next time I’m in the city.
Ps: Go try out the Deja Vu cafe across the road!