InterContinental Lusaka by IHG

10 over 10 plus everything. Have you ever gotten service so good it reminds you that you're in a 5 star hotel?
The food was delicious, I had this sourdough bread for breakfast that I can't stop thinking about weeks later.
I was here for a conference and sometimes hotels fail to manage the numbers but we didn't experience any of that here.

Very sad state of affairs. After arrival past midnight, at the check in desk printer wasn’t working so we waited and waited. There is no bar that is open at night. If the room does not have mini bar — which wasn’t there for 2 of the rooms — it’s unpleasant. Next day drop off to airport for party of 4 rooms was in one very slow moving minivan with malfunctioning AC. Don’t like it.

Very disappointing experience for an InterContinental property. Restaurant service was inattentive, with staff standing around chatting while customers struggled to get assistance. During one visit, several avoidable mistakes occurred, including a double charge on my credit card and no help from staff when rain suddenly soaked our belongings and food at the poolside.
My husband was then rudely confronted about his pool attire while we were trying to manage the situation, which felt unnecessary and poorly handled. Considering we spent about $250 on lunch, the service and overall value were far below expectations. We would rather dine elsewhere, pay less, and receive more respectful, attentive service.

My dad and I stayed at the InterContinental Lusaka for 12 nights, travelling from London, and we honestly had such a lovely experience from start to finish. It truly felt like a home away from home.
The rooms were very spacious, extremely quiet, and incredibly comfortable. We had the best sleep every night. After busy days out, it was always a pleasure to return to such a calm and relaxing space.
The location of the hotel was excellent. Perfectly placed for getting around Lusaka and close to everything we needed, making exploring the city very convenient.
The restaurant had a very good selection of food, and we thoroughly enjoyed our meals. Scholastica, who greeted us every morning at breakfast with the biggest smile, made each day feel special. Arafat, Susan, and Gabriel also provided wonderful service throughout our stay.
The pool facilities were great, and our kids really enjoyed spending time there, it was a perfect way to unwind after a day of sightseeing.
What really stood out most was the staff, who were all incredibly friendly, approachable, and genuinely caring. Special mentions to Grace at concierge, Molly in front office management, Voster on the front desk, Theresa and Chipo in reception, and Ernest the doorman, who always greeted us warmly. There were many other team members whose names we unfortunately can’t remember, but everyone consistently went out of their way to make us feel welcome and well looked after.

The staff is courteous and helpful. The rooms are spacious and very clean. All gadgets work well and the internet is high speed (fast). Quite secure neighbourhood.

Excellent check in by Doreen and Chipo. I got upgrade to junior Suite for being IHG Diamond. They also delivered a fruit platter to my room. The location of the hotel is perfect and close to shopping and major businesses. I enjoyed the executive lounge happy hour with excellent food and drinks. The breakfast was also good with fresh squeezed juices. Great service from Malkama at the executive lounge.

I’ll try in a few words to express my feelings,
It all starts at the top, from CEO Mike McBain and the management team down to the last employee. A professional atmosphere of customer service with openness, cooperation and willingness to help combined with exceptional functional flexibility. In a concluding sentence — well done!

The experience was great. What I appreciate more is that we were given more than what we expected. Which was amazing. The team with the help of Doreen gave us a great and exclusive experience. Exallent customers care. Our 20th anniversary was made perfect. I couldn't have asked for more. Thank you so much! And the complementary in the room. Welll.!.

On arrival I was informed of a dress code, no shorts no sandals across dining settings. This is not published on the website, I was only informed once I had paid for my stay. This is a tropical country, I only have shorts and sandals to wear around the hotel. I was asked to dine from my room, I was told an exception would be made, but ultimately I feel harressed and unwelcome. Staff are friendly but don't seem to understand that such dress code rules are highly unusual in hotels, and choose to remind me from time to time about my sandals at breakfast.

I went there for the restaurant, and the staff from the chef all the way to the waitresses were very good and helpful. The food itself was delicious and well prepared. The live music was also good.
I would recommend it.

Based on my personal experience, here is my review. The Hotel Intercontinental located in the throbing area of Long acres is familiar to both local and international tourists. It boasts of excellent hotel service, friendly staff and international cuisine.
Occasionally, I have had the pleasure to experience some of the Hotel's services.
The reception is draws you in, the conference room well equiped with amenities such as air conditioning, and the public restrooms well maintained upto international standards.
The food scene boasts of a variety of cuisine, including Zambia's Nshima. Reflecting on my last meal, not too long ago, I had a plate of warm mashed potatoes, rice, fried Tilipia, beef stew and couscous salad. For the sweet course, I enjoyed a variety of cakes, especially the Mavla Pudding.
Overall, when ever I get the opportunity to visit, the Hotel feels like home. If you are in traveling through Lusaka, or you need a place to host an event or simply enjoy a meal, consider Lusaka Hotel Intercontinental.

So, we trusted the “stars” of Intercontinental to deliver us a breakfast buffet that would amaze us. Spoiler alert: the only thing that amazed us was how fast K1950 could disappear from our wallets.
Let’s talk about this so-called “buffet. ” A few pastries, three types of charcuteries, cheese cubes (yes, cubes, not even slices of dignity), a couple of cooked vegetables, and three types of bread that were giving strong “yesterday’s breadbasket” vibes. Want sausages or eggs? Oh, you’ll need to order them so they can be prepared in the back. Because apparently, here, the buffet is just a menu preview.
For a hotel that claims 5 stars? The only thing shining was the light reflecting off the empty chafing dishes.
The atmosphere? Bland.
The food? Tasteless.
The value? Nonexistent. For three people, breakfast at K1950 felt more like a robbery in broad daylight—with croissants as the weapon.
If you’re in Lusaka hunting for a proper breakfast buffet, literally anywhere else will do better. Unless you enjoy paying top dollar for a bread-and-cheese sampler plate, I don’t recommend.

This is only about the restaurant at the hotel. The food quality was much below my expectations of the brand. Service was OK, but there were issues with credit card payments (eventually resolved). Price shoots above the quality of food.

The food is delicious 😋 Truly a 5 star hotel with an elegant restaurant. Had the salmon and it was well prepared and sumptuous. The place can get very very busy especially that there was a head of state visiting so too many police officers in the premises.

Centrally located in Lusaka with easy access. Rooms are comfortably sized, modern finishing and all the amenities one would expect from a leading hotel brand. Great breakfast located on the top floor with amazing views. Very friendly, helpful breakfast staff. The hotel is well maintained, tasteful decor throughout. The on-site Gym has extensive equipment options and overlooks the quiet relaxed pool area. Highly recommend this hotel for an enjoyable stay in Lusaka!

They have names for their restaurants and unfortunately I forget. But we sat outside close to the pool. The atmosphere was good, the food even better. I ate from the buffet and their wide range of salads and desserts were everything!
Even those who ordered from the menu enjoyed their food, the wait was a bit long but worth it.
The fresh juice not so good but decent mocktails.
Amazing staff.
I definitely recommend.

What a wonderful stay! The staff was friendly starting with my check-in where Precious assisted me, the room was clean and comfortable, and the location was perfect. Everything exceeded my expectations—highly recommend!