Review of Malibu Hotel 4*

New hotel, built 2016. Breakfast meets 4 star standards. has a small kids room. Swimming pool in 3 separate piece, all small. Again small children ok. But adults not as comfy. Check in was not a breeeze. I was told by a trainee receptionist that I needed to book a second deluxe double for my 6 and 7 year old. Keep in mind before choosing this hotel I have considered many other hotels and the children policy is definitely a factor. I’ve read both on agoda and Malibu website over 6 years old is a charge of $120, 000 each for breakfast. After much confrontation and proof of where I saw these messages things was sorted out. we enjoy the fair 3 minutes away. OTW back my 7 year old had a sprain so we decided to grab dinner and rest in our hotel. Receptionist stopped and interrogated us. We had seafood fried rice and stir fried noodles. We were told we had to eat in lobby. I had to sign a waiver agreeing on fines of one million VND if room smelly like seafood by HOUSE KEEPING TIME. Many others were surrounding and no, I would not want to sit and have our dinner in front of them all now. Never in all the hotels and resorts I’ve ever stayed had I ever been interrogated on what food am I bringing back. Receptionist tones were definitely impolite. Overall great hotel. Great location. Beautiful and new. Great breakfast. Receptionist unprofessional at check in. Unprofessional with no warnings of specific strict rules on food in rooms. Checkout guy was not pleasant. Advise to hotel. 1. You should give hotel guest a flyer verbally warning them of your strict policy with food or other smells in room and strict penalty if violated. 2. Receptionist should be more professional With hotel rules and all policies better than hotel guest. Hotel guest should not have to show the receptionist where the hotel policies can be found. Very unprofessional.