Review of Golden Lion Hotel 3*

I rang up to book a room for 2 nights at the Golden Lion, and explained my friend was in a wheelchair so I needed to double check the hotel was accessible. I was assured that it was, they had a lift and they would book us a twin room very near the lift. When we arrived we had real trouble getting the chair into the lift from the basement, there was a steep ramp which I struggled to push the chair up, then a gap between the floor and the lift which the smaller wheels got stuck in. The lift itself was very narrow and only just fit the slim wheelchair in, I don’t think it would fit a large chair in. We eventually managed but there was only room for the wheelchair in the lift as it was so small, not room for another person or any luggage. So I had to leave our luggage and run up to the second floor to meet the lift. Our room was at the end of a corridor, not next to the lift as promised. The room itself was nice, big enough for the wheelchair, with comfy twin beds and a sofa, and was clean. It didn’t ruin our stay, we had a nice evening meal in the Golden Lion restaurant, then went into the bar area which had a good friendly atmosphere. The breakfast was also good, with lots of choice. But every time we had to use the lift I had to ask another guest or member of staff for help as the ramp was so steep I couldn’t manage it myself with the weight of the wheelchair. I am sure there are lots more accessible hotels and B&BS which we could have stayed at, and I was not very impressed as I had rung up to check beforehand. So beware the small lift and steep ramp for wheelchair users.