Review of The Grand Hotel 3*

Stayed at this hotel from 11 – 15 August 2014 and it is the worst hotel we have ever stayed in. We were on a National Holiday coach and were in room 303B on the 3rd floor. The coach company need to visit this hotel to see just how bad it is and Britannia hotels needs to condemn the place. Once upon a, time about 100 years ago this would have been a “Grand” hotel but now apart from the bar area and quiet room the place is unfit for human habitation. The dining room was like a canteen and we expected Gracie Fields to come out singing “Sally” at any moment. The service was self-serve and the waiters and waitresses slammed the crockery down onto soaking wet tables when clearing up and setting for new people. No wonder there were so many plates with chips and cracks in them. The dining room staff seemed to be bothered more about themselves than the customers. The bar staff were very pleasant in all the bars. The standard of food was of a very poor quality, sausages at breakfast had a paste type filling and the bacon was not cooked properly. The baked beans consisted of more sauce than beans and the coffee was atrocious. Our bedroom was disgusting to say the least! Whilst it was just above the border line of cleanliness, the windows were sealed and even if it had been safe (? ) we couldn’t use the very rusty balcony outside the window. The window frames were metal and were very rusty. We couldn’t open a window to let any fresh air in. The room was very small – it seemed to have been two rooms made out of one large one according to the hotel floor map. This room didn’t seem to have seen a coat of paint since the hotel was built as it was nonexistent on the window frames and skirting boards. The furniture seemed to have been there since the hotel was first built. We are still in doubt as to whether the bed had actually been changed since the previous occupants had been there. The curtains were hanging off the fittings and although we were promised that someone would come and fix them back on, this was a nonexistent promise. One consolation was that although our bedroom was at the front of the hotel, it was very quiet. We know that with a coaching holiday you get what you pay for but in this case the hotel should have been paying us to stay there. Why did we not complain whilst we were there? If they couldn’t come to the room to put curtains back onto the fittings there was no hope of them taking notice of a complaint and nowadays with the Web offering reviews on hotels, a bad review is sometimes better than a complaint at the time of the holiday. We would hope that next time (if there ever is one) when we visit Llandudno that this hotel has been pulled down and is just a pile of rubbish because at the moment, this is what it is, the only thing is, it is a standing pile of rubbish. Britannia Hotels, you are conning the people who book the Grand Hotel, Llandudno via your Website and the coach companies who in good faith still use you. Cynthia and Tony Fairley – Whickham, Newcastle upon Tyne.