Manor Hotel

Hotel

Friendly, welcoming atmosphere with a good range of drinks. The staff couldn’t do enough for me! The big beer garden is very convenient, highly recommend!

Had the pleasure of staying here for the Conwy Marathon & I couldn't have asked for anything better. Gaz made us feel very welcome. Ensured we had everything we needed & couldn't do enough for us. Thank you for a fabulous stay.

Spent a couple of nights in this one hotel and every time was blissful! The view, location (although I was born and lived in the area all my life) still. Very reasonably priced! Lovely old fashioned rooms! Food was great! Staff were very friendly and keen to put your interests first to insure your stay was to the best they can offer! Would definitely recommend to anyone who would ask and would definitely stay again.

I really wasn't expecting much from this place having read some poor reviews. However, I was very pleasantly surprised. We booked the penthouse room which consisted of 2 separate rooms (one double with a separate sofa and small chaise lounge and one twin), a good sized bathroom and private small landing and private staircase to the floor below. I would have to agree with some of the other reviews though regarding the security aspect. Although you can lock the door from the private staircase, there would be nothing stopping someone from climbing over the banister from the public staircase to the private one. Both bedrooms were well presented (the usual wear and tear which can only be expected). Very clean and homely. Lovely sea views from all windows. We had a couple of drinks from the bar which were reasonably priced. Nice front terrace overlooking the sea to drink them on. Breakfast wasn't great. Frozen sausages, hash browns etc but there was cereal and yoghurt too. We really enjoyed our little break and would definitely return.

My room was small but clean and comfortable and it was reasonably priced. Staff were quite friendly even offering me a bacon butty to take away as I had to leave early for a meeting. Would stay again.

Awful hotel. Tired and dirty. Clothes left in drawer. Dirty mugs in room. Chef "doesnt do" poached eggs with breakfast. Had raised these issues with the hotel but ignored.
Over inflated price for room.
The Manor Hotel doesnt want repeat business. Pity. It also looks like The Manor ignores those that give reviews.
Obe good point Barman on the night was a really decent young man and the lady who served breakfast was really cheerful and friendly.
Sorry but the worst hotel I have ever stayed in.

AVOID AVOID AVOID———Stayed here for one night and believe me that was more than enough. We arrived and checked in for the penthouse suite because it had a seperate room for our daughter. However the door locks did not work and the door that leads to the suite is easily defeated by jumping over the banister. I spoke to the staff and they were helpful and changed our room but offered no refund for the difference in room cost. When I asked they said I had to speak to the manger by phone! So, I tried to call the manager (very poor customer management) who did not answer my call and has not bothered to call me back. I saw him the next morning and he promised to my face that he would transfer the money and then still did not bother. But they really should have just refunded me by using the card machine. If only I had used my credit card then I could have complained to them about being unfairly charged. The place is most definitely NOT clean and is overpriced in my opinion. I would avoid staying here. Pictures are a lie. May have looked that fresh 20years ago.

Don’t let the pics fool you.! This place is dirty and I would not be staying again. The windows have never been cleaned the bathroom is filthy and I’m pretty sure the bed sheets have not been changed the bed frame looked like it had dried up sick on it. Had to ask for the table to be cleaned and sent back our drinks as the mugs where not washed properly.

Very clean. Good service. Wish there was a lift. We were in the prnthouse which is a well appointed suite.

Not long been here but tbh at the rate charged the room is dirty dusty no thought gone in to cleaning furnishings need replacing so overall pretty poor I've given a star for pleasant staff kettle filthy in room grimey. Breakfast room ok breakfast a tad greasy and not really enough cooked asked for 2 eggs got one asked for beans got none! Although the staff did apologise it should have been written down correctly to start with. The room is small and that's not a huge problem what is is the fact that there's a mirror behind the TV which shows all the dust and the fact that it's quite clearly not cleaned to a set standard is worrying as it isn't a big room.

Awful experiance, no shower for 2 days as it was broken, paid for seaview got a dingy side room! This was meant to be a nice trip away, but to pay £125 for one night with the above issues is unreasonable and to find out it was already taken off my card before I even arrived at the premises is not on, it's funny how hotels like this respond to social media but not communicate to complaints by email. Llandudno is a beautiful place and shame on you for not having higher standards to match!
Phoned and emailed a complaint numerous times, no response, no communication at all. Out of order and will be taking it further.

Lovely seaside location. Very friendly staff. Would definitely recommend to other visitors of the gorgeous Llandudno.

It is what it is, clean warm and welcoming sea front always a bonus and very handy for the snooker at the venue, would recomend it, look forward to going back there next march.

Horrible hotel. This is probably the worst hotel that I have been to. We were supposed to stay here for 3 nights and each night is over £100 we are leaving after the first and going to holiday inn all the way in Telford. The kids hate it and the aesthetic is horrible. The hygiene is atrocious as the toilets have mold. The bed has springs sticking up and we found bugs in the bath. The building is nice but clearly everything in it is old. We are not the type of people to waste money like this but we cannot stand it. It is a nice building but needs a serious refurbishment.

I think this hotel is a great hotel I have been here three times in recent months the staff are always friendly and helpful rooms are spacious and clean and it's great value for your money.

Better than the poor reviews suggest. Breakfast OK. Have posted some pics of room which was nicely presented and recently refurbished.

Very disapointed. First be aware although you click on pay on arrival (extra £10) they still charge your card the £140 as "the night porter" does it! Members of staff were discussing that theve got it down to 5 mins to clean a room and change the beds and cant you just tell. Dirty bathroom and bedroom and mirrors. No toilet roll. Breakfast very poor and could not even face a glass of orange juice as the glasses were unclean. Wont be returning.

Stayed for one night. Bathroom had mold on the wall and around the bath, tiles were stained with what looked like hair dye, Bedroom had a dado rail which was full of dust, could really have done with a good all round clean. In the afternoon we called for a drink in the bar which was full of the staff talking about how quickly they could clean a room. On the whole we found the place needed a real good cleaning. Won't be going again.

The room was done to a nice standard but was not very clean. There was a slight delay for check in but the staff member was apologetic. Breakfast was very good being pretty much all you can eat! They also missed my request for a gesture for my wife's Birthday. It seems they are lacking attention to the finer details but are pretty close to a fantastic b and b.

Dorris and I arrived at 3pm Saturday for a one night stay. There was a few people waiting to book in, even with this, the process was handled quickly, efficiently, and in a friendly manor. The place was very clean and tidy, our room, No 3, was warm and the bed was very comfortable, and we had a great sea view. The ablutions were very clean. The breakfast was a buffet style affair. I couldn't fault the breakfast, or the service. I have no idea why this has not got more stars. A very pleasing experience.

A bit tired and dated, with some bizarre design decisions (why glue two shower curtains to the bath…? ) but it was comfortable enough for a night.

Brilliant place! Warm welcome, clean room and a fill your own plate cooked breakfast. What more could you want?

Nice clean nice staff nice breakfast.

We stayed here a short while ago for a special occasion and never would again, paid £130 for a sea view room, was shown to our room to find our view was actually of a skip and side of another building, complained to the man who showed us to our room and he tried to tell us it was a sea view room! The furniture was dated and chipped, we soon realised that everything from the bar and corridor could be heard from our room, including the toilet which was directly next to our door, we could actually hear people using the toilet, which continued late into the night! We had a horrendous night and we quickly left in the morning not even bothering to stay for breakfast. Had my card not been charged before we even got to the hotel I would have withheld payment as I have never had a worse experience in a hotel, we have paid half what we paid here and had a much better experience.

Slight problem with the room when we arrived which was solved immediately by the owner I don't think the man could have been anymore helpful! Room great, breakfast brilliant, and plenty of it! Staff very friendly! A great place thanks a lot.

Not exactly like the pictures. The breakfast was ok but if you wanted beans, sausage and bacon you needed to get down early as once it was gone it was gone! We stayed in what is described as the "penthouse" it was just the attic and no lift to bring your stuff up there. It was spacious however and my 2 children liked it up there it was good as we were upstairs alone. The signal on The TV was poor so limited freeview channels to watch. It was cold up there to however when we asked The staff to put heating on they did. The parking is on street and it was fine to find a spot. It was just opposite the beach and not far from town. The staff were nice and friendly.

Stop here a few times it's ok clean and tidy friendly staff upstairs room could do with a little TLC have stopped in room 3 downstairs and very small room in fact it's so small in the room it only has a single bed and a small bedside cabinet but the bathroom as had a make over and is very tidy.

Friendly staff, excellent service. Rooms clean and tidy but would say the drains need some bleach. Breakfast is Hot full English to toast and cerial, would recommend here cause of quiet location facing the sea and a mile from centre.

Good, the breakfast could be prepared on demand though, you get a self served option with scrambled egg, the staff is helpful,

The room smelt like sewage, outside the room was untidy with bedding everywhere when we arrived after our check in time. Not a good first night of married life. Glad we had friends who came to meet us.

Got there on Saturday and half the staff had walked out. No sign of any management. 17 year old cleaner had to teach herself how to book people in. She had only been there two weeks and was brilliant. Well done Jess. Breakfast was basic and on Monday all there was was sausage bacon and beans. Or cereal. Will not recommend or go here again. My youngest was bitten by bedbugs as well. Spoiled what was meant to be a lovely weekend in Llandudno. Wish I could award zero stars.

The staff here are great — they work very hard to make this place work, but there aren't enough staff because the new owners (beta. Companieshouse. Gov. Uk/company/10119012/officers) are greedy and/or incompetent. This led to terrible problems with rooms not being ready for check-in for most guests during my stay. Staff are being expected to cover roles that they haven't been trained for. And the new owners have added several rooms in the basement which are not fit for purpose: tiny, noisy and badly designed. My room (3b) is so small that the door can't open all the way because it hits the bed and the only window looks out onto the inside of a crumbling lean-to. Picture attached. This place got good reviews before it changed hands in 2016. The owners need to buck-up their ideas or this place will go under, and soon.

Good value for money and location.

Returned yesterday from our night away. Travelled as 1 ad 2 ch, first time at The Manor.
Had a bargain booking online, room 8 had side sea view, was spacious, comfy beds. Hotel staff were lovely, breakfast was good. It took about 15 minutes to walk to the pier but its a lovely walk along the prom. For what we paid I cant really fault it except room was cold in the evening, but to be honest we only go to our room at bedtime. Would return.

The Manor Hotel is staffed by great people who go out of their way to assist in any of your needs. We called and had a couple of drinks at the bar, but we found the ambience relaxing so we stayed and had lunch in the restsurant. The whole afternoon was lovely and we will definitely visit again.

The Manor "Hotel" is a glorified B&B. It does not offer food at any other time. Twice I ordered coffee in the bar and it was like warm. Our bedroom (I had booked a twin room) was a family room with 2 single beds, without bedside lamps and a double bed. The lay out of the room was very dangerous with barely 2" between the foot of the bed and a walk. My husband actually fell in the middle of the night trying to squeeze past to go to the loo. The staff were very helpful and friendly, the hotel was reasonably clean but the shower in our bathroom went from icy cold to scaldingly hot. I think it was due to the water pressure as we were on the 2nd floor. I was very disappointed.

Stayed for 2 night with friends. On arriving hotel looked very nice quite a bit further along the prom than I had thought when we booked, but that was ok. Staff friendly and hotel clean. We stayed in room 10 right next to the fire door, to the next floor this was very noisy could hear the door banging constantly radiator did not get warm the whole time we were there, we spoke to a member of staff and was told that she would inform the manager I heard nothing, our friends who we ere travelling with were in room 3 they had to resort in putting there pillows under the matress so they did not fall out of bed and could get some sleep, this mattress had seen a lot of better days, they also spoke to a member of staff and had the same response as us. I would not stay in this hotel again which is a shame.

Thye hotel was clean and friendly situated on the seafront near the theater. The noise from the bar was incessant and continued even after a number of complaints made. This was at 12.10am 12 30am and ended with us leaving the hotel for the drive home at 1am. So we cannot say our experience was great. The noise was from a group of non residents and others who even though the manager told them to be quiet disregarded this. My suggestion would be if you think of staying here check before hand and make sure the hotel has got a quiet policy in place, and it is used to ensure the comfort of guests who have paid for the afcility.

We stayed 3 days, two days we were in room 1 which is on floor level because of my limited mobility, I hated it! Right next to the public toilet which wasn't stated when I booked the room (otherwise I wouldn't have booked! ) and could hear room 2's television which was right above my head on a thin wall when I was in bed, so loud! I complained and the manager (not sure) said he would ask them to keep it down, it didn't help. After a second sleepless night I asked for a room change, which to their credit I got straight away and with no argument. To room 2. It was much quieter and I could enjoy my last night. But as there are only two rooms on floor level if room 2 wasn't available, what then? Breakfast staff were really friendly, full of the local knowledge and helpful to anyone who asked! Unless improvements made, I would say avoid room 1.

Friendly staff and a great Full English breakfast made our stay superb. Our room on the corner of the hotel had brilliant views across the sea to Llandudno waterfront and pier.

Wasn't worth the money we paid.

Lovely room with fantastic view across bay. Bed was a bit lumpy, and could hear noise from nearby rooms. English breakfast was 1st class also the evening meals were good value, but not very much choice,. It was "chips" with everything.