Review of Leonardo Hotel East Midlands Airport - Formerly Jurys Inn 4*

In this hotel I only liked the bed, objectively comfortable. Everything else is poor and very approximate. It is on one floor, but to get to the rooms there is a fairly long staircase, and no elevator. Now, being the hotel a stone's throw from East Midlands Airport, it is logical to think that guests can also be full of luggage; I would therefore like to know who is the perverse mind who conceived the building of such a structure, not giving it a lift! The room, though quite spacious, was not particularly welcoming, with a stain on the wall near the bed and with the ubiquitous carpet on the floor that never lets you know the level of cleanliness. The bathroom, with a shower in the tub, and with a plastic curtain as in the lower category of motels… Let's move to the restaurant: unkind staff and really not very attentive. It was possible to order by 10 pm, so I arrived at 21.45, but I had to wait standing in front of the bar for twenty minutes, because the two waiters were very slow in serving the customers who were at the counter, without questioning what other customers wanted on hold. My turn comes and they tell me it's late. I insist on saying that I have been waiting for twenty minutes, and after various bickering they make me sit at a table without cleaning it. I order the dish, which comes to me without cutlery and without napkins, which I had to ask specifically and which are supplied to me without the slightest grace and kindness. In short, a very bad experience from beginning to end. Absolutely not recommended and to be avoided.