Review of London Marriott Hotel Marble Arch 4*

The hotel overall is OK, the staff are friendly and helpfull. The management on the other hand was horrible. On the first floor of the hotel there is a bar/restaurant where anyone can go including strangers from the street. My 11 year old son and I were playing pool at the restaurant and a middle aged man came up and said if he could play with us. I trying not to be rude said yes. At the moment it seemed OK, after playing a while I stepped aside to pay my bill. I had my eye on them the whole time as I signed my check I noticed this man pulling my son's hair. I ran towards them and asked my son what happened and he said that this man pulled his hair because he wasnt playing well. So I confronted the guy why he did that he said "I just pulled his hair like this" and showed me how he pulled his hair. At this point I was so mad I took the matter in my hands and took care of this guy. At this point security did not want to be involved. I was so frustrated I called the police and wanted to press charges. I asked the managers why they allow strangers into their hotel restaurants got the run around. Management did absolutely nothing about this strange Fiasco. Just sat around and watched. No apology, no phone call absolutely nothing. My son was scared, shocked, physically and emotionally. He still has nightmares about this. When the police came and reviewed the video tape, they said they will take this guy into custody. Every time asked who the manager was got the run around. Stay away from this hotel, I thought Marriot was a good place to stay before Not Any More. Beware Beware.