Review of Hyatt Regency London - The Churchill 5*

Wow, I just noticed other people had the same front-desk issues I had, lol. I should’ve known the stay would be less than pleasant after my first experience at check-in. At check-in, they told me my room wasn’t ready. When I mentioned I have been calling since a month ahead to make sure my late arrival is fine, the receptionist cut me off and explained, “Some of our guests book 3 days but only stay 2 days, they just want to make sure the room is ready when they arrive the second day. ” I don’t care what some guests do. If I booked a room for 3 nights, it better be ready the first day, and especially if I called 5 hours before I arrived to tell you my flight has been delayed an hour. Either way, that response is really absurd. A proper response would be to apologize. He didn’t even start with a sorry for his brash statement. Next has been my struggle to respond to any of my clients while in my room. Even as I try to get on Google and Yelp to submit this review, it’s been a hassle. I actually typed this all up in Word so the moment I have a connection again, I can paste and submit, lol. My Wi-Fi continues to drop, and it usually drops for 2 minutes. Once it reconnects, it only maintains the connection for a few seconds at a time. I called and asked for an Ethernet cord, and they obliged, thank you. Sadly, the Ethernet port in the room is dead. They sent an IT gentlemen, but he discovered the port was not functional and confessed the Engineer is away, and would be back tomorrow. He then gave me the Access Code for their faster internet connection; premiere. Sadly, the problem isn’t the speed, the problem is their wireless APs are either horribly positioned, my IP is stuck in the registration VLAN, or their back-end is not configured properly. (I work as a Level II Engineer for a large company as my career. The IT gent they sent was very pleasant by the way. He didn't try to bluff me at all while I played dumb watching him troubleshoot. ) Out of the 4 times I had to call concierge, I’ve only been properly greeted once. The other times, the folks either forget to call me back with the results of my inquiry, or they answer with a slurred quick message with a slight chuckle at the beginning and someone else in the background, as if they were just conversing with a colleague. Hotels are a customer service industry, get a better composure if you're going to work here lad. TL;DR: Wi-Fi connection sucks, dead Ethernet port, customer service at concierge/front-desk is atrocious for the most part, and I want to punch the chap who checked me in right in the jaw. (I am very sensitive about being mistreated so I may be a little bit emotional while typing this. I've always been discriminated against while traveling in luxury because of my age. I couldn't even find a real estate agent who would take me on tours because none of them thought someone my age should be taken seriously. Age shouldn't matter, if I am a client, treat me well. )