The disaster started by giving us a room (on the first floor) with a double bed and in the reservation clearly two separate beds were ordered from each other. Everything was no problem and had to fix with a walk to the front desk, even if the lady was somewhat schnippischer in her tone. The second room where we were allotted was then in the basement. Also no problem, we thought to ourselves as we walked down the basement aisle.
The basement room turned out to be more like a windowless hole, where a staircase directly behind the front door led into the completely dark room (beware of danger of falling). A positive feature is the (really) newly renovated bathroom with a large shower, unfortunately it lacked a door which was lockable. Also a point to be emphasized was the fact that we had our very own emergency exit, which ended in a closet where the dust bunnies bustled from which another door went off (God knows where to get out then). Everything is tolerable, for the fact that one is only to stay in the hotel and otherwise the city looks, even if one has not actually booked in a youth hostel. But when we did the fatal error and because of the concern that at night the oxygen shortage window would go out, the ventilation turned on, we stood in a dust cloud, traversed by wool mice that hovered from the closet, which probably has been for years and days Dust. The fact that the barrel has been overflowing is self-evident. So the whole command back to the reception, only to be served by a lady who was icy when she was reported by the impositions of the room. The result was that we were allowed to refer to our 3rd room (this time with Windows, so that you could also see with the lights turned off so you walked). The only drawback of this room was the mildew in the bathroom and the fact that if you showered the fire detector when the bathroom door was open for too long, you could not do enough, we leave the rooms and we turn to the Staff or service: The cleaning staff will probably only come every two days or even more rarely (due to our short stay I was unfortunately not able to make the exact period), if you call the reception to ask for something is done as if you were nothing Listen (either that or the phone was broken one-sided) and if you continue to try, the call is simply not answered.
In short: Never again.
The basement room turned out to be more like a windowless hole, where a staircase directly behind the front door led into the completely dark room (beware of danger of falling). A positive feature is the (really) newly renovated bathroom with a large shower, unfortunately it lacked a door which was lockable. Also a point to be emphasized was the fact that we had our very own emergency exit, which ended in a closet where the dust bunnies bustled from which another door went off (God knows where to get out then). Everything is tolerable, for the fact that one is only to stay in the hotel and otherwise the city looks, even if one has not actually booked in a youth hostel. But when we did the fatal error and because of the concern that at night the oxygen shortage window would go out, the ventilation turned on, we stood in a dust cloud, traversed by wool mice that hovered from the closet, which probably has been for years and days Dust. The fact that the barrel has been overflowing is self-evident. So the whole command back to the reception, only to be served by a lady who was icy when she was reported by the impositions of the room. The result was that we were allowed to refer to our 3rd room (this time with Windows, so that you could also see with the lights turned off so you walked). The only drawback of this room was the mildew in the bathroom and the fact that if you showered the fire detector when the bathroom door was open for too long, you could not do enough, we leave the rooms and we turn to the Staff or service: The cleaning staff will probably only come every two days or even more rarely (due to our short stay I was unfortunately not able to make the exact period), if you call the reception to ask for something is done as if you were nothing Listen (either that or the phone was broken one-sided) and if you continue to try, the call is simply not answered.
In short: Never again.