Lifts not working, which we were not forewarned about. The hand rails where unusable due to them being unstable. Also the corridors smelt of smoke, through out the Hotel. The door in to the room didn't open fully, the lock was also loose & had issues shutting. The bathroom door didn't open fully due considerable damage. Bathroom mirror, the bath where unclean, the shower was a trickle. The toilet had inadequate leg room and the toilet seat moved. The window did not shut fully at the bottom in the bedroom. There was a draw missing on the desk at the bottom. Not enough lighting smoke alarm was missing. When I came back in the room Sunday afternoon to collect my bags, the beds had been made, and the room absolutely stunk, it made me feel sick. So I was very pleased to be leaving early. Breakfast on Sunday Morning, we entered the restaurant, there was an unpleasant smell, the chairs felt sticky when we pulled them out to sit down. There was a limited option of breakfast given, we were only offered a "Full English" which consisted of a sausage, a rasher of bacon, an egg (which I asked not to have, but I still received) and beans. This was just about warm when it was presented to us, along with toast. After breakfast I visited your female toilets where I noticed there was no sanitary bin provided, and where also dirty at 9 AM in the morning. Due to this I cut my visit to London short as I was not wanting to stay in your hotel any longer due to the health and safety, awful smells and lack of hygiene.
The door in to the room didn't open fully, the lock was also loose & had issues shutting. The bathroom door didn't open fully due considerable damage. Bathroom mirror, the bath where unclean, the shower was a trickle. The toilet had inadequate leg room and the toilet seat moved. The window did not shut fully at the bottom in the bedroom. There was a draw missing on the desk at the bottom.
Not enough lighting smoke alarm was missing. When I came back in the room Sunday afternoon to collect my bags, the beds had been made, and the room absolutely stunk, it made me feel sick. So I was very pleased to be leaving early.
Breakfast on Sunday Morning, we entered the restaurant, there was an unpleasant smell, the chairs felt sticky when we pulled them out to sit down. There was a limited option of breakfast given, we were only offered a "Full English" which consisted of a sausage, a rasher of bacon, an egg (which I asked not to have, but I still received) and beans. This was just about warm when it was presented to us, along with toast.
After breakfast I visited your female toilets where I noticed there was no sanitary bin provided, and where also dirty at 9 AM in the morning.
Due to this I cut my visit to London short as I was not wanting to stay in your hotel any longer due to the health and safety, awful smells and lack of hygiene.