Review of Low Wood Bay 4*

We stated for our Mini Moon on 28th December for one night in the Winander Club. The suite was beautiful and the food in The Blue Smoke was beautiful too. The spa is very nice and the outside area is lovely and very unique. Unfortunately there were a few issues during our stay, mainly with the service we received. There seemed to be a vast lack of staff members that found us waiting ALOT. The poor barman in the Winander Club was manning the bar alone and running up and down the stairs to set up for breakfast, alone. There was no welcome when we arrived as advertised for the Winander with it coming as a massive premium, and we waited a good 10 minutes to be checked in as there was no one there. There was no turn down service as advertised. The Blue Smoke Restaurant was a similar theme. We didn't receive our drinks until our main arrived after having a starter too. No one ever came back to check if our food was OK, thankfully it was superb. Our mains weren't even taken away when the host put our bill on our table. No ask if we wanted a dessert or coffees and we had to get up to ask for a dessert menu as we were at the back of the restaurant and no one cake by us to flag down for a good while. We did overhear 2 staff members in the restaurant complaining that they had been moaned at all night because of their lack of service to guests, and that it was because there was a wedding on and they had all been told that it was priority. So then the issues we experienced after paying a massive premium for the Winander Club soon became apparent. The sad fact is that you could see that it had performed far below what it usually performs at. And so this was very disappointing for us when we'd saved to pay the extra for a special occasion. We will return at some point as the spa is just lovely and really makes it. But we wouldn't pay the premium for the Winander Club. We don't feel we received everything that was advertised, we might as well have stayed in the main hotel and saved £400.