Review of Ramside Hall Hotel, Golf & Spa 4*

My Mother and I decided to dine for lunch at the Pemberton Carvery. We both found the whole experience rather 'strange' for a 4 star hotel. There were lots of staff walking about but no one to meet and greet on arrival and no one actually acknowledging the fact that we were there. After asking staff what to do, there were a few tables to chose from, but none of them had been cleaned, nor were they set out for customers, i. E napkin, cutlery, place mats. We sat down in the hope that a member of staff would come to clean the table (they Didn't) We then went for our lunch, I'm a vegetarian and there was only pasta as the vegetarian option, nothing that could be combined with a Yorkshire pud and the vegetables. My Mother had the beef, which she said was beautiful, plenty of it and very tasty, so no complaints there. We didn't find the area where you get the vegetables from very easy to access, at least not for people who are small or not very strong. Also, there wasn't a great deal of choice, and why were there leeks mixed in with the peas?. The Next step was strange too. When we had filled our plates we had to wait in a queue to pay? really, I strongly feel that this needs to change, who wants to wait in a queue, with their food to pay, all the time its getting cold and then have to pick their cutlery up on the way back to the table. I caught a member of staff who was cleaning another table for some other diners and I asked her to clean our table too. Honestly, it was like dining at a cafe, we were so disappointed with everything except the beef. I never complain, but I feel you could use this complaint as constructive criticism to improve things for the future. Whilst sitting after our lunch we did over hear other people with similar concerns.