Phoenix Hotel

Hotel

Phoenix Hotel their amenities and services to their customers are Excellent.

Its very good. Mr. Sameer is handling the visitors very nice way. Thanks Sir.

Decent prices. Decent place to stay. Good neighbourhood. You'll get everything in a 2 minutes walking distance.

Good service and location also very nice.

It is near al riiga metro station. But my problem about this hotel is that. The bathroom is so old and rusty. The shower is so very noisy. The mirroe is faded. I booked for a big bed but what they did is the combine 2 small bed toqether with separate blanket.

Just check the call recorde I don't know which kind of customer service u r providing, Im suppose to ask about Room booking that guy talking rudely.

A bit old hotel in the old part of Dubai. Not really clean, the breakfast is not really continental. I would not recommend to my friends.

Affordable hotel for small families. The complimentary breakfast they provide is not so good. No parking facility.

Low cost hotel with clean bed rooms and washroom. Breakfast is so so. Situated at old city Naif Road Dubai but client's are good.

I stayed 2 nights, I do not recommend it at all.
Eat by crap I paid, but I had to dine out, hygienically shameful I don't understand a metropolis so nice face work a hotel like that.

Horrible breakfast. The reception is irresponsive to your needs especially if you aren't Indian so you'd better set your alarms if you asked for wake up service. The faucets are rusty. My room had a leaking bath tub. Maintenance didn't even bother even after I made a request it be checked.

Ok to spend a night here since the price is good and it was ok to be 4 adults and 2 kids in a room with 4 beds. We stayed here when we arrived in the middle of the night and slept a few hours before leaving for another better hotel. The cleaning was ok. Very poor breakfast.

No complementary water. Poor Wi-Fi. Bathroom facilities and room service should be improved. An Unfriendly atmosphere at all.

So bad… Ever… The poorest hotel in UAE… Breakfast is not good, aircon has timer, Wi-Fi is so slow, no complementary water… I feel so sad…

Phoenix Hotel is a affordable 3 star hotel with 170 rooms for family and short time guest. Phoenix hotel has parking, Wi-Fi and Restaurant facilities available.

Almost fought with the receptionist​, no respect. Housekeeping could be improved.

Affordable, proffessional staff, in the heart of the Old Deira Area.

Its a nice place to stay alone or with family. Much comfortable rooms and friendly staff.

Best for continental foods. Sitting area is small but clean. Washroom is too much dirty. Staff is little bit ignorant and some time you order different item and they deliver different dish. Prices are very reasonable. But sweets are too much costly. recommend for Continental food lovers specially who have low budget. Never saw females there so not recommend for family.

Pheonix Hotel in Dubai was the worst experience of my life. I found towels with brown stains and cups with pieces of old food in it. When I told the management about this, they sent a cleaning boy to wash the cups in front of me and he then told me angrily: "Check! Is it good now?! " and then asks: "Where are you from? " I say Canada, and he laughs and leaves the door… then I told the management I want to leave because of rude staff, and dirty room and they told me: I need to pay the full amount as my booking is non-refundable. I refused and they had 3 people from the hotel surround me and telling me I cannot leave until I pay, I told them to call the Police, they did. Police came after 3 hours of me being held captive in the lobby, while 2 hotel managers watching me simply because I refused to pay for a full night when I've been there for only 2 hours and realized the hotel is incredibly dirty with rude staff. And when I say rude and dirty I mean beyond belief or any standards. Even third-world standards. I'm a very patient and accepting person, so if I want to leave a hotel, I'm sure ANYONE else would too. Police come and they start speaking Arabic, and I objected asking them to speak English so I understand. The police said he doesn't have to explain anything in English and told me, either pay them or go to Police station. I finally paid, and then after they STILL tried to take me to Police station to see if they can take more money from me.

Not encouraging. Staff did not respond to complaints about room facilities. The fridge in my room was not working throughout my 10-day stay last November, despite my several reports. At checkout they slammed a fictitious additional charge on me. The breakfast and Wi-Fi were ok, though.