Review of Hana-Maui Resort, a Destination 4*

We started our experience in Travaasa Hotel Hana with the wrong foot when checking in. We had booked a prepaid plan but the hotel insisted in charging us extra fees: — 15% service fee over the face value (they had added it in small print) — extra $56 fee if there's a second person in the room Because we had booked via an internet 3rd party, the hotel didn't want to know anything about it. We asked to talk with the manager to try to reason with him and waive at least the second person fee (clause absent in our printed contract), but he gave us the cold shoulder. At that time all Hana hotels and B&Bs were booked because of a local event, and he knew they were our only alternative to sleeping in the car. What bothered me was the attitude of the staff and manager. They acknowledged that these hidden fees were a frequent problem but they would just raise their shoulders when we asked them to please change it for future guests. In short, I would expect the behavior they had from a 1, 2 star hotel, but never from such an expensive and supposedly high class resort. After paying the extra fees, we walked to our houses only to find out that one of them was apart, and the other two had a wall in between (they could have at the very least let us know when we did the reservation, and we had time to change places). Beware of the room unusual configuration: no A/C, no TV (they use ceiling fans), no cell phone coverage, no internet in the rooms (only in the lobby), and the telephone is in the toilet (was the only one ringing when they called me from other room). Being a place close to nature, there has to be a problem with insects and they should know about. We found a dead cockroach in the morning next to our bathroom sink, my guess being that they somehow try to control the pests in the hotel without total success. My friends found a cane spider in their shower, so I guess finding bugs is normal there. Just be aware :) Besides all the above, the place was ok. But definitely too expensive for just a sleepover like it was our case.