Americas Best Value Inn-St. Albans South Charleston

Hotel

They have bed bugs and won't fix anything in the rooms. They moved me into five rooms and they all had black mold.

This place is awful! We reserved us a room with 3 beds in advance. When we arrived that room was already being used. They give us another room that was absolutely discusting! Cigarette butts all over the carpet, pills on the floor, and what looked like blood in the tub and on the sink. No way was I or my family staying in this gross room that was said to be clean. We went back and they gave us a 2 bed room with a pull out sofa. Lady at front desk said they will bring up sheets and pillows for the pullout couch, and towels since there were none. We waited 25 min, and I called the front desk from my cell, as they have no phones in the rooms. Of course no one answered, the lady left as soon as we pulled away. We called the owners who sent security up with towels. I am beyond upset. But as its late and we are traveling we stayed. We will NEVER be back.

Absolutely filthy nasty place! Checked in with my boyfriend and as soon as we checked in to our room we were welcomed by a ton of roaches. The bathroom was full of roaches as well. Super gross. This place is also full of ghetto scum selling/using drugs. Not safe! We got our money back and went to the wonderful Holiday inn express. Stay far away from this place. Not even worth 1 star!

I was there giving a friend a ride to t store when I went in ii was surprised the room was sit up nice clean.

Being renovated on the up swing from a year ago rooms somewhat clean good for the price. Management has taken care of every problem we have had.

Absolutely hated this place. Couldn't even walk outside without feeling like someone was going to rob me. Always kept my car locked. On top of that, I walked around the motel room without shoes or socks on for just 15 mins and when I looked at the bottom of my feet they were completely black. Roaches are everywhere and it smells musty and moldy. And another thing. Bed bugs everywhere. Service is awful.

They've cleaned up, better than I've seen in ten years, the staff is hospitable and do their jobs and then some. The location is decent, not horribly far from everything but not in the middle of Chas.

-Deprecated with which I have no problem 1 star. But the cleanliness is clogged sink causing disgust, you have carpet there to stay stick feel with the shoes and the bedding we are not sure whether that was exchanged.
To avoid the best value ink chain in the future.

Delivered Pizza there. Parking lot had huge water puddle. I drove through it three times and stalled my truck. Would deliver there again.

Worst stay ever… Bed bugs all over. Staff does not respond. I commented the problem for bugs. Instead of inquiring the staff told me to leave the place saying if you had problems you need not stay and if you stay a night you never had problems. Health centre should inquire this place. So had to check out at midnight although I had already paid for the stay. Had to fight for refund. Was mentally exhausted.

Get what you pay for at least they actually except pets.

My Non smoking room had an ash tray on table, burn marks all over floor and bedding. Very old furniture, bath and sink were also very old. Bathtub had cracks in it and it felt spongy to stand in. The entire room was full of old patchwork from bad repairs. One good thing was water was clean and very hot.

They were average for a mtel stay. Nothing peeked my interest to return.