Stay Beyond Inn & Suites

Hotel

Room was large but looked like sheets, pillow cases and bedding hadn’t been washed and bathroom wasn’t cleaned. Do not recommend.

Nice rooms n great customer service.

We stayed in the suites, really well maintained and very pretty. Great service. Thank you.

The walls are so thin we could hear babies crying on both sides of us. Friendly staff.

Expensive and no fridge or microwave in the room we stayed in!

This hotel has a horrible smell on the third floor. It smells like Indian food and I almost got sick when I walked off the elevator. When I asked the front desk clerk what the terrible smell was she said that the hotel has a 10 year resident. I replied "What about the other paying guests? " They advertise on the website $80.00 and then they charge you over $100.00. Not even worth it. Don't bother staying here. Drive the extra miles either way to find much better lodging for the same price.

We stayed there from 1:00AMtill 9:00 AM and was charged an extra $200, they said we flooded the hot tub, when we know for a fact that we didn't.
How many people do they do this to over and over?

Everything was great until checkout when I asked why the bank charge didn't correspond with what I was told last night. We paid $100.33 for a regular room to find out that the room had no refrigerator or microwave. Photos online showed refrigerators and microwaves. Their own website wouldn't load on my phone properly, while other sites loaded with no issues. We have to have the refrigerator for meds. After checking in, then seeing the room, we were offered a suite for an additional $19, but were charged $33.45. $19 + tax isn't $33.45. I checked my bank account at night and this morning to see the same charges above. At checkout, the man at the desk, Jay, said the room was $119 + tax, which wasn't what was explained last night. I told him that wasn't what we were told. Instead of discussing that, he repeatedly asked me who told me that, wanting a name and description… Then he changed the subject to pet fee. We were told last night there would be no pet fee because it's a service dog. Jay said even one hair from a dog is damages to the room, so he was charging a pet fee; they always charge pet fees for service dogs. He said he'd print their pet policy out for me and didn't. My husband came back in with the luggage cart, and then Jay finally agreed to not charge the pet fee. I asked him to write that on the receipt. He repeated "no pet fee, " then said he'd "refund the room charges. " I agreed, & said, "Okay, do it.