Review of Brian Head Lodge 2*

Not sure where to start on this one. We have stayed her multiple times before. Booked rooms and requested adjoining rooms. Called 3 days before arrival to confirm and was confirmed adjoining rooms. Showed up hour before check-in and was told the rooms weren't ready but confirmed adjoining rooms again. Go to check in 15 minutes early and one room is ready. Front desk stated the next room will be ready in about 10 minutes. Moved all of our stuff into a room that had an adjoining room. Head back downstairs to check in for second room and was told that we did not have an adjoining room. The woman at the front told us she had just given that room away to the person in front of us. I explained to her that I really needed and adjoining room and it had been requested on my initial reservation as well as multiple times before and just 15 minutes ago. She stated that she did not see anything stating we requested an adjoining room. She had just taken over the shift from the previous front desk clerk. She went back to speak to the manager and came out and told us they could not accommodate us. I was apalled. And the way she said it was so rude. My husband requested to speak to the manager and she said " that's who I was just talking to! " My husband told her he still wanted to talk to him. The woman at the front desk helped multiple people before turning to my husband asking if he was still waiting for the manager. Almost irritated he was still there. The manager proceeded to come out and was very defensive. My husband and he had choice words and he turned to go back to his office kicking snow sleds and everything out of the way. He came back out and apologized and said he was wrong, that he was the one that initially booked our rooms and yes we did request adjoining rooms. Needless to say he did make it right by giving us a beautiful Suite with an adjoining room. However, his behavior was completely inappropriate and the girl working at the front desk was simply rude. Our other complaint is that the bar was closed down due to not having a liquor license (and this was during New Years) and the pool heater was broken. On a positive and the only reason we give them more than one star was because our suite was Awesome, the restaurant was delicious and service was great and the woman at the front desk that checked us into the first room… who also checked us out was very nice! Unfortunately we will not stay here again though after this experience.