Austin's Inn at Pearl Street
Hotel

Photos and descriptions provided by a third party, may contain errors or inaccuracies and not checked by service.
Average rating by guests Austin's Inn at Pearl Street:
Reviews 32

Availability

Online Reservation:

A flat-screen TV and a dvd player are included in each room at Austin's Inn at Pearl Street. Free toiletries are provided in the private bathrooms.

Located in Austin's city centre less than 1.6 km from the University of Texas, this boutique hotel is styled in Victorian decor. Free Wi-Fi is among the convenient amenities offered. Complimentary continental breakfast is also included.

Austin Convention Center is 5 minutes' drive from the property. Austin-Bergstrom International Airport is 14.5 km away.

The property at Austin's Inn at Pearl Street features space for relaxation under the pecan trees, and a garden to admire. Corporate events and weddings can be arranged to be held at the hotel. Free parking is available.

Address: 809 West Martin Luther King B. Jr., Austin, TX 78701, United States

Number of rooms: 4

Reviews of Austin's Inn at Pearl Street 4*

Brian L.

09/13/2019

Respond

Total garbage. First off there was no one in the reception lobby at 215pm today. Just a paper with a writing "please call 512 — — — for assistance" on the door. So I call to be checked in and a woman answers. Little did I know that it was the worker sitting in her car in the parking lot (white Nissan) playing on her phone rather than sitting in the lobby.
It gets worse. She then says that check in is at 3pm so "please come back in 15-20min". I inform her that my family had a newborn baby and would like to see if an earlier check in at 215pm was possible — she then says that no children under 9yrs old are allowed on the premises. I then ask for a cancelation and refund and she says because I booked through a third party that I had to contact them.
I call Hotels. Com to inform them that my family was not allowed on the property — they try to call Austin Inn on Pearl to confirm the situation. This clerk that was hard at work on her phone in her car informs them that because there is a baby that they would not refund anything. Hotels. Com has to pay for me.
I will also say that the hotel is in a bad location hidden off of Martin Luther King Blvd and it has no real parking lot.
Easily one of the worst customer service experiences I have ever had in a town where all customer service goes above and beyond to be nice. Avoid this place at all costs.

Angela R. M.

06/24/2019

Respond

Friendly accommodating staff… everything was perfect! They made my birthday very special.

Akhtar A.

06/19/2019

Respond

Average nothing immersive.

Facilities

  • Daily maid service
  • Garden
  • Heating
  • Bottle of water
  • Luggage storage
  • Daily housekeeping
  • Meeting/banquet facilities
  • Shared lounge/TV area
  • Express check-in/check-out
  • Non-smoking rooms
  • Daily maid service
  • Snack bar
  • Breakfast in the room
  • Sun Deck
  • Bridal suite
  • Iron and board
  • Terrace
  • Smoking areas
  • Luggage storage
  • Iron
  • Private check-in/check-out
  • Laundry

Room Amenities

  • Common kitchen
  • Free toiletries
  • Hairdryer
  • Toilet paper
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
  • DVD player

Activities

  • Board games/puzzles
  • Spa and wellness centre
  • Playroom
  • Bike rental
  • Books
  • DVDs or music for children
  • Library

Languages Spoken

  • Spanish
  • English

Policies of Austin's Inn at Pearl Street

  • Check-In:

    15:00 - 18:00

  • Check-Out:

    Until 11:00 hours

  • Accepted Credit Card Payments:

    American Express, Visa, MasterCard, Discover, UnionPay Credit Card

  • Please note: the credit card used to reserve the room must be the same that is used for payment. Changes to payment will incur a fee of $ 25.

    Office Hours are Monday-Friday, 10:00 to 17:00.

    Please note: maximum of 2 people allowed in each room. Children under 9 are not allowed.

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Austin's Inn at Pearl Street in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    There is no age requirement for check-in

Austin's Inn at Pearl Street on map

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