Review of Executive Inn & Suites Cuero 2*

Julie Q.

11/27/2013

Respond
1/10
Do NOT trust this hotel manager with your credit card, he will find any thing he can charge you extra fees! Long story but he tried charging our credit card because a coworker who was going to stay at this hotel as well, decided not to stay. NONE of us had any reservations. I called two hours before arriving to see if they had availability, he said yes. I stated on the phone I did not want to make any reservations because we were all paying separately. My husband told the lady when checked him in that one of his coworkers did not need a room after all, she said ok thanks. The next day the hotel manager (the man I spoke to the night before) called explaining to me how he was going to charge OUR credit card for that coworker who decided not to stay. He was COMPLETELY unprofessional and very very rude. I was in complete shock. After his rude call and yelling at me, my husband went to front desk to straighten it out in person. My husband had paid for two nights up front and because of this managers beyond rude actions, my husband informed them he was done, and he was leaving the next morning (in which he was paid up till then). Two days later we had a 4 night stay charged to OUR credit card. We are seeking legal action to get our funds back. A shame really because my husband has been working in that area for the last three months, if it wasn't for that hotel managers actions Executive Inn could have benefited THOUSANDS and THOUSANDS of dollars. Instead he resorted to lie, cheat and steal for a measly $280.