Review of Travelodge 2*

Kimberly D

09/16/2013

Respond
4/10
All I can say is wow! Not a good wow. First let me give them some credit. The hotel is currently undergoing renovations, thank goodness, and the hotel staff was very nice and handled issues in a timely manner. HOWEVER, the carpets were stained horribly. And horribly is a nice word. There was trash in the hallways. Literally everywhere inside the hallways. There were room numbers missing off the walls and smoke alarms were literally hanging off the walls in areas that were not under renovation. The room in appearance looked very nice when we arrived. However, as we started unpacking we noticed an immense amount of dust on the tops of the headboards and stains on the headboard (which is cloth). No telling what was on that thing. The bathroom was worse. There was mold and water stains quite visible under the bathroom counter. You didn't have to look for it, it was right there in your face. The shower curtain rod was so loose that the shower curtain wouldn't stay closed, Both sides kept rolling to the middle of the rod. The water wouldn't go to cold when the shower was on. We called downstairs and within about 5 minutes the maintenance guys came up and fixed it. So that was nice that they were prompt. The dresser drawers would NOT stay closed! OMG! I almost busted my leg when I got up to use the bathroom in the middle of the night because they had slid back open and you couldn't see it in the dark. The housekeeping staff was very nice but I'm not sure how well they cleaned. As I mentioned the dust was pretty bad in some areas and the coffee pot was dirty when you opened it to put water in it. I didn't make coffee after that. The final issue was when my husband went to the front desk to get some silverware. There was a lady at the front desk yelling about someone breaking into her room in the middle of the night and she wanted to speak to corporate. Apparently what had actually happened was she had went to the room the night before with a man whom she did not know. At some point he choked her and she passed out and he left. Later that night someone came into the room, a guest that was given the room and found her in the bed. The manager came up to the room and tried to wake the woman. She was very drunk so the manager allowed the woman to stay the night there and gave the guests another room. When the woman woke up the next morning she couldn't remember the manager waking her up, screamed that it was her room and someone had broken in and raped her. When the manager told her they were going to call the cops for her she left the premises. Sounds to me like she was a prostitute who got in a bad situation. Two concerns here, one that this type of activity went on there and two that the manager allowed a strange drunk woman who was not even registered to stay, was allowed to stay in the hotel overnight. The cops should have been called then and the woman removed. I am hoping with the renovations and the managers obvious kind heart means the hotel is going to be taken better care of. The staff was very friendly and helpful so for that I give them 2 stars.