Review of Royalton New York 4*

I wish I could give the Royalton a better review but after a two night stay I can't. On the surface the Royalton looks like a best kept secret of NYC. The downstairs lobby, bar and restaurant area are beautiful. Every evening the area was full of people enjoying themselves with drinks food and conversation. That's the surface I speak of. Now once you scratch the surface you learn that the hotel is lacking when it comes to staying overnight. The hallway and room decor are boring at best compared to the downstairs lobby area. The walls are grey with no art work in the hallways or suits. The finish work in the room we stayed in was poor. It looked like someone went to Home Depot and grabbed basic hardware, tools and paint to take care of the fine details that good hotels take pride in. I don't want to see the door frame pressed up against the wall. I got an idea how about putting some finish work up. Frame that doorway buddy! Another issue I had was the floor. I like to walk around on even floors. This goes back to the letting your friends close buddy do the work at your house because he can do the job for the quarter of the price. Level the floor put some sub flooring down. Theses are only the fine details that stand out when you stand in the room for more than 10 minutes. Now moving onto the bathroom. The Royalton is know for the bathroom with the cool bathtub. The problem is no one told us they put a awesome round bathtub in a phone booth. This was a huge selling point and it was under whelming. No wow factor here. It was more of a what the "F" man. A cool moment was being able have a fire in the room. No complaints there. But I do have a complaint about the smell of smoke in the room for the next day. This smell did not come from the fire we had the night before. No this smell came from the other rooms in the hotel. I did some sniffing around the room and I foind that the smell came from the heating vents. This was the nail in the coffin for my wife and I. This smell did not go away. We opened windows hoping to get the smell out. We had to call downstairs twice for them to try and fix the problem. Their solution was to come spray the room with some type of spray that was suppose to get rid of the smell. It did not work. After a show we returned to the room to the same smell and again we went downstairs to complain about the smell. While we went back out to take in sights they had people come in to try fix the smell again. What they did was come in and double the amount of perfume they had used before. This got us through the night kinda. When we woke the next morning the smell was back. Lucky for us it was our check out day. Instead of hanging around because we had a 12pm check out. We left at 830am. The last part of this long two days is at checkout I went to explain to the front desk about the smell in the room. He apologized for the smell but followed it up with yeah we have that problem when several rooms want a fire. Really man. How about you tell us this stuff the day before. The end result of this conversation was them offering us a free breakfast or a free room upgrade for our next stay at the Royalton. No we did not get a offer to have the cost of the stay reduced. The reason being we used a third party site to book the room. This is hard to believe. I was so disgusted with them I took the card and walked away. This hotel was only concerned with collecting money and not the consumers experience during a stay. Guess who will never boom this hotel again. Also gues who will tell everyone this story over and over again. That's right me.