Review of New York Marriott Marquis 4*

I really thought I would like this hotel but overall my experience was a bad one. First, Nicholas, the guy in charge of the valet parking, told my mom they no longer had available parking spots because of a dentist convention they had this past weekend even though we were guests at the hotel and my mother is an Elite member. I also found it odd that when we called twice before to find out how to get to their parking garage, no one told us it was full. Anyway, after a series of mysterious dropped calls and constant ringing from the hotel, we managed to find another parking deck on our own right around the corner from the hotel that was reasonably priced compared to what the Marriott was charging ($42 a day vs. $70 per day). When we called to complain again, Nicholas rebuked the whole "we have no parking" which by then had been too late. So we were forced to drag all of our luggage to the hotel. Ms. Lu who claimed she was the manager wasn't very helpful and asked us what WE would like for HER to do to resolve the issue. Ummm, shouldn't YOU be telling US what you plan on doing to rectify the situation? Her solution was for my mom to go back out and get her car (mind you it was lightly raining/snowing) and have them park it in valet. Ridiculous. This hotel was not what it was cracked up to be. It also looked more like a convention center since there were so many floors which was a pain because there are also 12 different elevators which will have you scrambling around if you miss one elevator and have to get to another one on the other side. My mother has given a lot of business to the Marriott and as a Elite member, you would think they would value her as a customer. I'd hate to see how they treat their other guests. This is the only hotel in NYC that has a revolving rooftop restaurant which was just okay. It made me a little nauseous after a while but I guess it has that going for it. Honestly, I recommend staying at The Renaissance across the street. Though it also falls under the Marriott umbrella, I felt the service there was better, it was just the right size and the experience was much more pleasant.