Review of Avalon Hotel 4*

Stayed at the Avalon hotel during the holidays. The room was quite pricey, but that was expected since it was the busy season. Unfortunately, we had a really bad experience with this hotel. It took a few hours for the front desk staff to have our room ready. When we got to the room, it wasn’t what was shown on their website. We attempted to get a different room, but nothing was available. The attitude of the staff there was quite upsetting. As a business owner, I expect my employees to operate in a way that makes the customer feel appreciated and if there are concerns, those concerns should be addressed by the staff without being disrespectful. This was not the case at the Avalon hotel. The continental breakfast was a joke. Literally a few pieces of fruit, stale bread, and cereal. Even the holiday inn offers waffles or pancakes or even eggs — not this place. They charge almost $20/pp for VERY limited snacks. There is no restaurant or bar. No real close restaurants unless you like cheap, fast, no so great Korean food. Having your luggage tagged or retrieving your luggage takes a good 30-45 minutes. Forget about getting your car from valet in a timely fashion. This hotel also seems to charge extra for just about everything. My bill was nearly doubled because of “hidden fees”. Normally I’m good with finding these things, but this trip was a little last minute and I just didn’t have the time to really investigate. Bad move by me. Overall, this place was a huge disappointment. I’ve stayed in everything from a Quality Inn to the Mandarin Oriental in NYC. Avalon hotel was one of the worse stays I’ve had.