Review of Long Island Marriott Hotel 3*

We stay here at least four times a year since our son is at nearby Hofstra, and the quality of the hotel has gone downhill since we started! To start with, the entrance is still under construction… more than a year now, with no progress in sight. There are not even workers working on it. As a result there is no space to pull up, no porter or bellman to help with bags, nothing. Many times when we've pulled up there are people smoking at the entrance, cabbies etc that you have to elbow through to get in. On more than one occasion, even though we check in after 3:00, rooms are not ready. When you've been driving for hours and all you want to do is kick off your shoes and get to your room, this is doubly annoying. With the entrance being under construction they are also down a restaurant, so all meals are now in one and a semi adult atmosphere is tried for at the morning coffee bar which turns over at night. But this is all with kids, dozens of them running through the hotel. We have never stayed here when there wasn't a team here as well. This weekend it was soccer, swimming, basketball and lacrosse. Fun! Also this weekend we could not rent movies in our room. Trying again and again and getting rejected, we called down to the desk. A "repairman" came up and ran through the same procedures and couldn't get it to work. After two calls to the video system company from the repairman with no change, we called it a day and gave up. On this visit as well, we left our room at 9:30 and returned at 1:45 only to find that our room hadn't been cleaned yet. At what time do you expect your room done? For me it's before mid afternoon! And yet, all of this wouldn't be so bad if you were paying $100 but they continue to charge over $200 for what is a very mediocre hotel with poor service. The only shining star continues to be the woman who mans the coffee bar in the morning… she should be the friggin' manager! The only reason we stay here is to get our Marriot points but honestly, that's not enough incentive to continue. There are plenty of cheaper mediocre hotels nearby and a very nice Omni. This just isn't doing it for me any more!