Review of Rochester Riverside Hotel 3*

I recently stayed at this hotel, the Rochester Riverside, over the weekend of July 10-12. While in the past I had pleasant stays at Radisson hotels, after this last experience I'm not sure I would return. There were two main reasons for this: first, I was promised a group rate as part of a block booking for our soccer team of about $150 per night. However, due to some confusion, when I called to book the room, I was told they were sold out, and I had to pay the rate, paid in advance, no cancellations, at about $250 a night. Strange considering I'm one of the parents! Since obviously as part of a soccer team, I could not really stay somewhere else than the team without excluding my daughter from her team essentially, I feel I was gouged at this rate. The booking agent and the manager I spoke to at the Radisson offered no flexibility, understanding, offers in kind, or any kind of client service that I have typically received at the Radisson as a regular business traveller and loyalty member. Second the state of the hotel was dirty, overbooked, and one of 3 elevators was down for the entire weekend, leaving people with 20 minute waits to go both up and down in the elevator. Since my room was on the 15th floor, stairs were not a regular option. Really not impressed. I do have to say despite this, the people working there remained professional and positive. But they seemed to have little authority to address any of the issues, which clearly falls on the shoulders of the Radisson ownership and management. Very disappointed.