Review of Delta Hotel Philadelphia Airport 3*

We had our daughters pre wedding event here in May 2013. Let me say the management here is not to be trusted. They promise you anything and everything and deliver nothing! There are so many things they messed up, that I cant begin to detail all of them. We had booked this hotel well in advance, and had reserved several rooms for our bridal party. They screwed up the reservations, and many guests were made to wait for their rooms. Incredibly, even my daughter (the bride) did not have her room available and had to wait for an hour and half to get it! We had welcome bags for our guests that were not delivered. The sound system in the ballroom did not work properly, even though we had visited the place several times and made several requests to Stephanie Shivers, the Sales Manager, to make sure that the sound technicians knew what equipment we were using. I cannot count the number of times I asked her questions about the sound system etc. But at the event, the sound quality was very poor and some of our friends had to hustle and try to fix the system! To top it all, the Event Manager said he had no idea we would be using the sound system (after our event! ) We had asked for breakfast vouchers to be given to the guests (well before the event) so our guests could eat before departing. The hotel staff never collected the breakfast vouchers in the hotels restaurant, so they had no count of the number of guests. They ended up overcharging me for the breakfast! However, I had a count of how many actually ate there, so I was able to reduce the amount they charged! Also, the air conditioning system in several rooms did not work properly. We had asked for a mini fridge in our room, again well in advance, but ofcourse there was not fridge when we checked in. They later on brought in a fridge, after I questioned them. The hotel manager actually blamed all the shortcomings on another manager! This staff is incompetent, and the sales manager is very inexperienced. Time and again I had to intervene to make sure the guests' bookings were charged correctly! It was a really bad experience to go thru this before your daughters wedding! I will not recommend this hotel to anyone to host an event. It may be alright for a one night stay, but other than that, stay away from this hotel.