Review of 76 Main 3*

I booked 18 months ago a for a pre-season family trip. Due to an extreme situation, I had to cancel. I spoke with Dan and shared the very personal and sad news. I was told that a credit would be given and to call to re-book. Over the next 18 months, I tried to return to the Island and to use the credit. I booked and re-booked several times, re-telling my story and trying to use my credit. Finally, the Columbus Day weekend came up as an option. I re-booked my flights and called the hotel again. I was told that my credit would cover the rooms and that I was "all set". I called several times in September to confirm, receiving the same answer. When I arrived, I was told that I had a $500 balance! I asked to speak to a manager. Over the next three days, I was emailed and stopped to "settle" my bill. I asked every time to speak to the now manager, Ryan. Being stalked over a holiday weekend while paying for a tiny room where you couldn't enter the loo without bumping the bed! The hotel staff was average and the overall experience doesn't merit the high prices. After another round of hostile emails from Ryan, I met him at the front desk. He agreed that I had tried to re-book and I would only be charged $300! This was extortion. When I learned of our delayed flight, he seemed nonplussed and went about his business. I have stayed at before. Will never do so again I found the stalking extremely offensive and the tone of the emails unprofessional. There are so many better options on the Island with true service and commitment to their guests. Look elsewhere. Has a better customer experience. I even went on Twitter but it just doesn't to matter. Extortion was the order of the day. After four months, I finally spoke with someone from We exchanged voicemails and emails. No one wanted to acknowledge the poor treatment and last minute price hike. Against MA state law as well.