Review of Horseshoe Las Vegas formerly Bally's 4*

Bally’s, by far, was the worst hotel I have ever stayed in. A group of cousins/girlfriends and I stayed in the Bally’s Indigo tower for a 5-day getaway. We checked in with Carrie, who acted like we were bothering her. I was trying to excite her by telling her how excited we were for being in Vegas the very first time. She was not moved, very dry and her tone was negative to the point that I asked to see a manger. She went to the back and returned saying he was in a meeting and would be there for several hours. After a few moments, I had to ask her if she was mad. Her response, “No, I’m not mad are you mad! ” At this point, I just continued with the check-in process for fear of being stuck in a crappy room. She told us where our room would be located and I asked if we could get a room with a view of the strip. She told us we had to pay $50/night for an upgrade. We declined. When we stepped foot in the room (#638), I was expecting to see a room similar to the ones we saw on their website…FAR FROM IT! It smelled old, musty and like there was mildew. We had a view of teh air conditioning unit. The carpet was old and stained; furniture was dusty and worn. I saw the housekeeper in the hall and asked her to step in our room. Terry was extremely pleasant when she came in. She listened and too could notice a stench in in our room. She advised that the Jubilee Tower was updated and suggested we try to upgrade their. Terry offered to clean our room more (she used bleach), but advised that if we were unhappy, we should call the housekeeping manger. Whelp, that didn’t work. I called for the housekeeping manger and was told that I had to speak to the housekeeping supervisor. So in comes Ginger. When I explained to her that I was unhappy with room and the fact that it was hard to breathe due to the mildew smell, she was only focused on the fact that Terry used bleach in the room. She totally missed the fact that the room was in dire need of deep cleaning and updating. In the end, Ginger stated there was nothing she could do. The next day when we asked Terry for fresh washcloths and towels everyday she was more than happy to oblige. Sometime later, we overheard a conversation between Terry and Ginger whereby Ginger told Terry not to supply clean washcloths and towels, to only clean out room. Terry advised her that we specifically requested this every day, but Ginger was insistent and told her no. In any event, when Terry came into our room, a call had to be made to housekeeping to order fresh washcloths and towels. I endured the next few days in disgust. I woke up with a headache every day (poor air quality possibly). The lobby of the hotel was always smoky. I expected to smell some because smoking is allowed in the casino; however, I did not expect it to be that bad. We visited many other hotels while there which also had smoking in their lobby casinos and unless you were standing right next to the smoker, you couldn’t smell the smoke. Again, probably and air quality issue. In the lobby of our floor, it smelled like urine. Well, well well. Would you believe that a homeless male was sleeping on the couch of our lobby at night? The first night we saw him, we thought he was passed out drunk. Nope! The second night we saw him, we noticed he was filthy, carrying a few dirty bags and reeked of urine! Finally, the food choices at Bally’s Indigo Tower were very basic. Johnny Rockets, Sbarro, some Chinese stuff, Subway, a buffet and steak place. We hiked it over to Paris Hotel (connected to Bally’s, and very beautiful, might I add) to enjoy much better selections. I hate that I booked Bally’s and will never do so again. My first visit to Vegas was not what I expected, but we made the most of it outside of Bally’s. Terry, the housekeeper, made our hotel stay as pleasant as she could, doing whatever she could. Ginger, on the other hand, should be reprimanded for entering my cousin’s room, unannounced, and running out once she noticed someone was inside. Never again Bally’s…never again.