Review of Hampton Inn Leesville 2*

Let me start by saying we stayed here back in 2016 and loved it. It clearly has gone downhill from there. Upon entering our room we noticed it didn’t have a bathtub. As we have a young toddler to bathe we called and asked if we could move to a room that would accommodate our needs. The concierge very rudely and shortly said “ugh no no you’re stuck. That’s a king room they all have showers and I can’t (more like don’t want to) move you. Knowing we were staying at another Hampton soon, I called them to see if they could switch our room. A cheery helpful voice said “of course no problem! ” Which proved even more the Leesville associate just plain didn’t want to be bothered. So knowing I’m stuck I go into the bathroom and open up the shower door. Wall to wall mold. I went down and spoke to the lady at the front desk (Amy) and she very quickly took to a defensive “that’s caulking”. Ahem. 1 — customer service etiquette says if a customer asks for something they are paying for to be cleaned… you do it. 2 — caulking I would get IF if was just around the edges. Or even if it we raised like a sloppy handyman just got it everywhere and didn’t clean it up. Clearly this isn’t the case. I’m pretty sure I’m old enough and experienced enough to know that it’s nasty. But instead of doing her job, again she just wanted to be combative and argue. The breakfast bar was fully stocked with over ripe black bananas and apples wrapped in plastic wrap (that makes the fruit turn into rubber). Again an employee that seems like doing their job is just too much for them to handle. Unfortunately there isn’t many options for lodging around fort polk, but I can say for sure RUN away from Hampton Inn.