Review of Sleep Inn 2*

I reserved the rooms with more than 24 hours notice, by the way. We booked online for a room with two queen beds and a room with a sofa and a queen. My grandfather is apprehensive about falling out of bed, so I booked a room with a sofa. When we arrived, no one was at the front desk. After a few minutes, finally, someone showed up. He informed us that the room with a sofa was taken and that we could have a room with a king bed. After waiting forever to get room keys, we hauled our luggage inside of hallways filled with maid carts and buckets of dirty water. First, we went to set up my grandfather in his room, only to find that the dirty sheets were sitting on a chair and all of the soiled towels were heaped in a corner. I tried to call down to the office to see what was going on, and the phone would not call out! I called the hotel's phone number off of our hotel phone and was told someone would call me back. Finally! Someone called back and informed me that it would take 20 minutes to clean the room. At that point, I was irritated and snapped at the man at the main desk (Raj, I believe) that I specifically booked a room with a sofa for my 84 year old grandfather. After I snapped at Raj, he told me that they had a room with a sofa available. So, he lied to me about the room with a couch because no one wanted to deal with cleaning it. We waited and waited to hear about what was going on with the "sofa room", and that's when we met the maid, who was looking for her cleaning solution. Mind you, this was 7 o'clock in the evening. So, when check in is at 3, you still don't have ANY rooms clean and ready for guests checking in? Then she proceeded to rudely tell me that the hotel can't see what you specifically book because their "system was struck by lightening last week". Not only is she lazy, she's a terrible liar. So, after all of this, we finally get a dirty room with a sofa. The maid tells us it will take 20 minutes and to "hang out and relax" in the Great room, until she noticed that the staff had eaten pizza and left all of their mess. While we wait, my mother and I decided to check out the pool that was green and had bugs floating in it. While we were checking out the room with non-chlorinated swamp water, we noticed Raj and the rest of the hotel staff stumbling out of the woods by our hotel. After almost an hour, my grandfather's room was clean. On the walk to our room, we noticed that most of the room doors were propped open by the privacy latch. Being nosey, I poked my head into one of the rooms, to find them full of luggage, dirty clothes, hotel linens and a LOT of trash, overflowing out of large black trash bags. We decided to go grab a bite to eat and came back to lights flashing and a siren. Someone had pulled the fire alarm while we were gone, and we came back to our hotel room to our previously closed door propped open by the privacy latch (ew). We finally settled, and found that our televisions don't work and the phone in my room was connected, but did not work. Also, my mom went to check on Grandpa, and Raj was lurking outside of grandpa's door, startled, with a roll of toilet paper. Even at midnight, most of the doors on the first floor were propped open by the privacy latch. In the morning, the same unattended child who pulled the fire alarm was banging on our room's door. I have never felt so uncomfortable about the staff (of people who are obviously still in their 20s and I think live at the hotel? ). I'm in my early 20's, and I could have run this place better myself. The staff are totally uninterested in their jobs, and for a hotel that's almost EMPTY, I'd expect for my room to be ready by the time I get there, especially 4 hours after check in. What a dump filled with the most worthless staff, ever.