Review of Comfort Suites South Point - Huntington 2*

Update, 4/12/18: I spoke to the GM, Christian Patel, this morning. He, of course, deflected responsibility and claimed that despite asking if we wanted it insured and what the valuation was, supposedly didn't actually think we wanted it insured for $1000. What a CYA move, Christian. He then proceeded to become more and more belligerent with me on the phone, yelling over me constantly. I asked him several times, with increasing frustration, to stop talking over me/interrupting me and he continued to barrel onwards. So finally I did tell him to shut the F up. He then got all high and mighty because I dared curse despite him being incredibly belligerent to me and began to mock me. I asked him for the number for corporate customer service and he gave me the number for the reservation line for Choice Hotels instead. I got ahead of Choice Hotels customer service on my own and let them know the whole sordid tale. Sadly for Comfort Suites South Point, Christian has soured me on what would have otherwise been a decent experience with only minor issues. I visit the Ironton-Ashland-Huntington region twice a year and was hoping to find a hotel I could count on and come back to, but it probably won't be this one so long as this issue remains unresolved and Christian continues to think he can shirk responsibility and treat customers the way he does. I now wish I could give negative stars, solely for my interactions with Mr. Christian Patel. Original: If I could give them 0 stars, I would. We booked two rooms for four nights (Tuesday April 3 through Saturday April 7) and I had several minor issues during my stay, but it's what happened after we checked out that has me salty AF. We accidentally forgot our laptop bag when we checked out, our bad. The previous Comfort property we had stayed at called us immediately upon discovering a missed bag and we were able to head back and retrieve it, but OH NO NOT THIS ONE. Instead of informing us, they locked it in the safe and failed to even communicate it to the following shift that it was there. When we called, the receptionist had no idea what we were talking about and had to contact the GM and search the hotel to find out if anyone even found it. We were unable to go retrieve it because it was locked away on Saturday and the GM wouldn't be back until Monday, and he was going to mail it home for us and bill us for the postage. Ugh. Well, he mailed it Monday in an oversized Uhaul box with bubble wrap wrapped around the bag, then a ton of newspaper piled on top. He didn't mark the box as Fragile, and he didn't get $1000 in insurance on the package as we requested (and it was our money he was spending anyways, so he should have insured it). Given the shoddy nature of his packaging of our laptop bag, big surprise I received a laptop with an utterly shattered screen and little recourse with the United States Postal Service because it was only insured for the minimum $100 for Priority Mail Express. I am now waiting to hear back from the GM, again, so I can figure out how I'm going to be able to replace my busted laptop since he forgot to insure the package. Minor issues: the maids forgot to refresh our linens on the third day as stated as policy (even when we specifically requested it with the maid) in our main room, but not the room we booked for my mother. Our main room had myself, my wife, and our two autistic kids. We could have used the towel refresh. Also, the hotel's pool is a joke. It's cold and tiny. Also, the wallpaper was peeling in our room and there were stink bugs in the hotel. This could have been a three star review except for the crisis of the General Manager's handling of our lost laptop bag.