Review of Boarders Inn & Suites by Cobblestone Hotels - Faribault 2*

DO NOT BOOK HERE! I am beyond disappointed in the cobblestone hotel and management. As a former hotel manager I understand the balance between making money on extended reservations and accommodating wedding parties. I booked this hotel a year ago for my best friends wedding and was notified today (by the distraught bride) that the entire hotel for September has been booked out and that ALL reservations are being cancelled to accommodate a work group. The bride was JUST notified of this today. I can’t even imagine how the bride is feeling given that she was just notified of this in the midst of coronavirus uncertainty and after confirming with the hotel last week that the block was all set. After talking with the manager I was told that “the rooms are for people coming in for 3 months so there wasn’t a question about what was priority”. After expressing concern and inquiring if there was any way to keep the reservation, I was told that the room had already been booked to someone else even though I had originally booked it. The manager then asked “do you want to cancel the room? ” after saying my room was already booked out without my knowledge so I had no option but to cancel. When were we going to be notified of this? We’re we going to arrive and not have a room? Do not book this hotel for weddings as the anxiety of managing all of the details for peak wedding season and then getting short notice that the hotel is cancelling all of the existing reservations was the brides worst nightmare. The hotel manager didn’t offer any alternatives, recommendations for local hotels, or empathy. Highly disappointed. 0 stars isn’t even enough to convey the frustration and poor customer service.