Review of Irma Hotel 2*

My wife and I came to visit for our anniversary, and overall our experience was good. There were some people who worked here that provided an exceptional experience, and unfortunately some who provided a poor experience. We arrived Friday June 19th, and the the person working the Front Desk, Kenny, was polite, friendly, and fun. He helped give us some great ideas on how to enjoy the area and some places we should see. He’s definitely a great part of the Irma Staff. We decided to have a couple drinks and an appetizer prior to exploring the town for the night so we went to the Irma Restaurant. We first went into the bar area and had a seat, yet the bartender didn’t acknowledge us for a long period, so we opted for the dining room instead. The hostess greeted and sat us, yet our server Tana, didn’t arrive for nearly 10 minutes. I would’ve understood the delay if it was busy; however, there were a couple other waitstaff and only a few tables. We ordered drinks, they came, and one of the glasses was severely chipped on the rim. A few minutes later, we ordered appetizers and we were told one wasn’t available so she offered an alternative. After ordering, she came out about five to ten minutes later and said the other appetizer we had ordered was out of stock as well. For a Friday night, the kitchen seemed unprepared and hadn’t ordered correctly. Once the food was brought out, Tana didn’t attempt to ask us how anything was, but merely came back to collect payment. She left a negative impression on us. The bedroom we stayed in was comfortable. We had the Simpson room, king size bed on the corner. The bed was pleasant and overall a good night sleep. The next morning we opted for breakfast in the dining room again, and our server Tammy was amazing. The host sat us quickly, and told us Tammy would be right over. Tammy was prompt and funny, and just a genuinely good person. She joked around, recommended some things, and made our experience enjoyable. She’s definitely a keeper. Tammy and Kenny are definitely keepers. They share a passion for making sure the experience is great. Tana did not make a great experience.