Review of Beartooth Inn 2*

John M.

08/09/2015

Respond
1/10
Apparently the manager here has a prejudice against people who ride motorcycles. We arrived after 12 hours on the road, very tired and weary. The 1st thing the manager says to me is if I use a towel to clean my bike that they will charge my credit card $50. No hello, no how are you, no welcome. Just a rude and condescending manager. Plus most hotels that cater to motorcyclists offer towels especially just to clean motorcycles. It's a small thing to do. Got to our room and went to heat up some food in the microwave and it did not work. The bathroom still had hair in the shower and there were dirty towels on the floor. Went down and asked the manager nicely if he could take care of these things. His response was "if you don't like it, you can leave". I was flabbergasted. I have owned 2 businesses for 26 years that depend upon great customer service. And this guy was definitely prejudiced and rude. We were here for an event as part of a larger group and we knew there would be no other hotels available. So we were stuck. The next morning we went down to the complimentary breakfast. The room was tiny. There was one woman trying to keep up with everything and we could not find any plates. We asked her nicely if we could help her by putting out some plates for her. She stated that they were out of plates and if we didn't like it we could leave. Seems to be that is their favorite thing to say here. Luckily there was a place a few miles down the road called Rocky Mountain Mojoe and we had great breakfasts there. Ate there every morning After breakfast we met up with our group to go for a ride. Within 2 minutes of leaving my wife informed me she forgot her camera, so I turned back around to get it. When we stay at any hotel, we always put the "do not disturb" sign on the door. We do not like any one going in the room while we are away. I opened the door and one of their employees was in my room. He said that even when the do not disturb sign is displayed that they still check the rooms for toilet paper and towels. That is complete BS… no one does that. Plus the door was closed and it's supposed to be open when housekeeping is there. Plus he had no housekeeping cart in the hallway! And I didn't dare complain to the manager for fear of being kicked out and no other hotels available. We ended up taking out all our valuables and locking them inside our motorcycle trailer Next morning my wife and I wake up to having several bug bites each. Again we did not complain and we went and bought our own linens to used while we were there There is no pool. What they call a pool is actually a very small hot tub. And the hot tub is glass enclosed right by the front door, so everyone who goes in and out sees you There is no exercise room. They stuck a stationary bike in the corner of the hot tub room. The bike was all rusted out from the steam in there. And that was all they had. After we checked out we told the manager about the employee who was in our room and of course he denied it. I showed him a picture I took on my iphone of the employee in there and he accused me of photoshopping it and that if I complained to any one about it that he would sue me. While I enjoy riding a motorcycle, I am not a biker per se as some might think or stereotype. I own 2 very successful businesses. Others in our group include an attorney, the CEO of a major pharmaceutical company and other successful entrepreneurs and business owners. We all agree that we will never stay here again. We spend a lot of time traveling this great country and unfortunately we made a terrible mistake by choosing this hotel.

Nightly rates from $159

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