Review of DoubleTree 4*

Although I don't like this hotel, honestly it is good at least on a superficial level. The interior looks pleasant from the lobby to the room; the location is fantastic, super worth the $67/nt deal I got on Priceline; staff are nice. But the management is indifferent and inconsiderate. First, someone always knocked at my door every morning to check if all the snacks and drinks (you have to pay if you eat/drink them. There is a sensor. If you touch the food the management knows) were in place. It's so disturbing and absurd. I didn't ask the hotel to put the snacks and drinks there, while I have to be bothered to respond to their request. And I felt offended because it feels like being suspected of possible theft. I KNOW I have to pay for what I eat, OK? Besides, if I ate anything in that room, the hotel can charge it from my credit card or they can do the check when I am checking out, so why did they have to bother me during my stay? I wrote my feelings in the comment card, but no response yet. Second, when I checked my credit card bill two weeks after the 2-night stay, I found my credit card was charged $11.02 on 12/24 for no reason (nothing specified in my bill) and without any notice. (again, I didn't eat anything in that room and it was checked). I emailed the hotel asking why my card got charged and I waited for five days, but again NO RESPONSE! I called them eventually, and the answer was "You were charged for the food at the mini-bar in the room! "…… This hotel sent someone to check if all food was in place every morning, she checked it right in front of me and saw everything in place, and the hotel charged me for the food they thought I ate. What a joke! Like I said at the beginning, it is not a bad hotel. But since its name is with "Hilton", you expect everything to be good. If you are fine with some strange, inconsiderate ways of doing things, if your card doesn't get charged for things you didn't use/eat, if you don't expect this hotel to respond to you in a timely fashion, if you can tolerate the hotel being wrong about you but doesn't say sorry (They found they made a mistake and promised to refund, but I didn't see any apology in their email) I believe it is going to be a pretty good experience staying there. But I do want the hotel's managers to know this is bad service for a hotel "by Hilton".