Review of Marriott Marquis Chicago 4*

I would give the Marriott Marquis Chicago zero stars if I could. When I booked my room I asked for a feather free room as I’m allergic to feathers and my eyes swell shut when I’m near them. Upon entry to my room I could tell immediately that it wasn’t feather free, not the pillows or the comforter. It took three phone calls and 45 minutes later for housekeeping to switch out the pillows and comforter. The next morning I called room service to ask for a special made breakfast due to having severe Gastroparesis (paralysis of the stomach and I can’t digest ANY fat or fiber whatsoever) and was told they couldn’t do that, everything is already pre-made and I would have to order from the menu. Fine, I was running late for my conference so I skipped breakfast. Lunch at the conference was a complete disaster, they again served pre-made lunchmeat sandwiches which I can’t digest. All of the restaurants were closed and the only things available were pre-made meals from like Starbucks loaded with fat. When the conference adjourned I went to the concierge desk to inquire about a special made breakfast and was directed to speak to a manager. Manager says that they have two kitchens but the only one open in the morning is the pre-made breakfasts and they couldn’t accommodate me unless I waited until 7:30am my time and come down to the restaurant and speak with the manager on duty to have something made. NOT ACCEPTABLE! For a hotel chain of this size they need to be able to accommodate their guest dietary needs.