Review of Atlanta Marriott Suites Midtown 4*

WORST CUSTOMER EXPERIENCE! A few days after reserving a suite, I drove 2.5 hours to this hotel only to be told that my room was cancelled due to an expired CC on file. They claim that they sent me an email but I never got such email (when I booked or the day of check in). Furthermore, I even called the hotel the morning of to inquire on an early check in of which they looked up my info and gave me the green light for early check in (should rooms are available at arrival). Thus, how can my reservation be cancelled just hours after I spoke with them? They then tell me that they have no rooms available to accommodate me. I then got a "senior manager" involved who was the worst manager I've ever dealt with in my 20 years of traveling. This manager had no intentions to help me, kept blaming me for my mistake, and with that "there is nothing we can do about it" attitude. I pleaded to him to help me as I drove 2.5 hours for an overnight concert of which this hotel is walking distance from. He showed no sympathy, respect, or offer for help. He did not even have the courtesy of at least helping me find another Marriott hotel. He told me to find another hotel myself and walked off on me, leaving me to figure out booking another hotel at 7 pm. I even admitted my fault upfront about the expired CC and genuinely asked for his help. I made my mistake but Marriott made a mistake as well by failing to notify me the day of reservation or the day of check in. This manager has no business being in management as he has no people skills, no respect, and no willingness to help. Marriott is thought to be a global brand and I've always had a joyful stay in the past but after this experience, I'll never stay there again.