Review of Universal's Cabana Bay Beach Resort 3*

I actually quite liked the resort itself. It was fun, vibrant, and an excellent value for the money. I will most definitely stay there again. The Cabana Bay Beach Resort is listed as a moderate or value hotel option. It is much better than that. I've stayed at Disney moderate hotels for nearly three times the price and they weren't as enjoyable as Cabana Bay. So why just four stars? Two reasons. 1. Bayliner Diner The seating area was always dirty. No matter what time of day we went in there, we had to search around to try and find a table that didn't have food residue and/or garbage on it. Since half of the area was roped off so you couldn't use it, it was even more of a nuisance to hunt down the rare clean table. The cashiers need to learn a thing or two about priorities, too. One cashier needed change and came over to another cashier to get it. There were three parties in line waiting while the cashiers exchanged the money and then chatted for a few minutes. That should be done on their own time, not when they have people waiting as their food gets cold. 2. Information I never received an email of my original reservation when I made it online. I made a second one and got an email for that. I called and asked for my confirmation number and was assured a new reservation email would be sent, but it wasn't. It ended up not mattering because I had to cancel the first reservation, but the problem with getting information continues. I have yet to receive my folio. I checked out yesterday morning. The hotel has charged my credit card quickly, but I don't have my bill. To top it off, I can't find anyway to contact the hotel to ask for it short of telephoning, which I can't do at work. The website is woefully lacking in information. In this day and age, being 90% reliant on the telephone for business is foolish and a huge turn off. The resort is retro, but the service shouldn't be. For these two reasons, I can only give the resort four stars.