Review of Wyndham Deerfield Beach Resort 3*

So we stayed here a couple weeks ago for 3 days. Since Wyndham changed their policies in the last year, we spent a whole lot, like 10s of thousands on a corporate conference, only to gain 10% of the points that we would have gotten last year. So needless to say, we only received 10% of the number of free nights we could have gotten at this hotel. So each night was basically free because we spent about $15, 000 on other hotel rooms. Considering this: 1) the people who booked us at Wyndham Rewards said we would get a private balcony. Well it is actually a "Juliet" balcony, which is about 3 square feet. You can't close the doors to the balcony and actually sit on it and have a private conversation. 2) we found the rooms to be clean and modern, but some of the smallest Wyndham rooms we have ever seen. 3) They have HBO paper listings but when you go to watch it on the TV, it doesn't play the shows that are in the schedule. I reread this multiple times and still couldn't figure it out. 4) when we complained about lacking a balcony to the front desk, they said they have no balconies at this hotel, only juliets, and we shared that the Rewards people told us about having balconies, and they blamed the rewards department and offered us 2 free drink tickets (good for drinks at the hotel bars near the lobby) would be delivered under our door that day. Didn't seem like much of an offering but we were willing to take them regardless, since that is all they were willing to do. 5) the tickets never came under the door. 6) we had to call the hotel to get them delivered by hand later. 7) the first bar said they didn't take vouchers for free drinks, so I had to go to the second bar. 8) the drinks weren't that good 9) I went back to our room during the lunch hour. About 5 rooms were cracked open and no one was around… not even cleaning staff. When I asked someone in the staff office on our floor near the elevator, they said the cleaning staff was on lunch break. I made a mental note that at this hotel, never leave anything valuable in your room because the cleaning staff leave them cracked open when they go to lunch! 10) the pool was nice and the restaurant staff and valet staff and bellhop staff were very professional. Parking was free for us since were were on rewards points, so that was a highlight. The hotel was nicely placed right across from the beach, so that was also nice. The view from our juliet balcony of the city was not great but it was nice to see the sunset, somewhat.