Review of Beachside Hotel - Daytona Beach 2*

The GM and staff are unprofessional. The hotel is not clean. The elevator is a death trap. We checked in to room 500 and there was a very foul smell. It took us some time to determine the smell was coming from one of the double beds in the room had been previously urinated in. The bed was dry to the touch but the smell of urine was very very strong. It took 8 hours and 3 inquiries into 2 different staff to get the bed replaced. In replacing the bed the hotel staff uncovered used floss picks that had been left behind by previous guests and didn’t bother cleaning them up. After the bed had been replaced my husband and son passed the female desk clerk on duty that evening and the gentleman who checked us in the night before who were smoking outside, talking about our room issue saying they thought my son had wet the bed or we were making the whole story up because their beds were all covered with plastic to protect them. When my husband and son returned to the room and told me this I went down to speak with the staff who were still sitting out front. I approached them in a calm manner telling them I needed to set the record straight. I told them my son was 18 and had not wet the bed. The bed was dry and a wet bed would take at least a day or more to dry. We had only just arrived at the hotel the night before so it was impossible. I told them their beds are not covered in plastic and not protected. I told them we were disappointed that it took us telling 2 different day staff 3 total times before they changed the bed. They informed me the front desk clerk that day was the General Manager, April Brown. I told them I was surprised to hear she was the GM and she had "poor service skills” as she had completely forgotten to take care of such a large guest issue and had to be reminded of it multiple times before it was handled. We were leaving at 6:30 the next morning so I asked if they could pass along to the GM that the elevator license was expired and that the elevator was not in working order. The elevator shook when it moved and the emergency call button was pushed into the service panel so it could not be pushed if it was ever needed. Also the water in the room took 15-20 minutes to get hot. They said they would surely pass this information on. I thanked them for their time and for listening. I NEVER expected what came next. A few hours later our room phone rang. It was April Brown, GM. She immediately started screaming at me on the phone telling me that she was very upset because her staff had called her to tell her that I had made a scene in the lobby in front of guests. This was completely false so I tried to speak and let her know she had been misinformed. I had complained to her staff but in no way was it a "scene" (I had spoken in a flat tone with them) and that it was NOT in the lobby (it happened outside) and NOT in front of guests (it was 2 employees and their friend). She would not let me speak and kept screaming at me. She said I had called her a "piss poor manager" (I had said her managerial skills were poor but I never used "piss poor"). She said her staff told her I notified Ms. Brown 3 times to change the bed and I had only told her twice so therefore I was a "big fat liar". I tried to tell her that she had been misinformed and that I had told her staff I had notified her 2 times and the housekeeper 1 time for a total of 3 times. Again she would not let get a word and kept screaming. She told me I should be glad she was not in a position to otherwise she would “drive back down there and kick my ass". I pleaded with her to stop yelling and threatening me or I was going to end the call. She was not listening and told me that if I stepped one foot into her lobby or spoke one word to any of her staff that she was going to have the police called and have us forcibly removed from the property. She then hung up. We sped up our departure time to get away from the hotel and will never go back.