Review of Howard Johnson by Wyndham Denver West 3*

Please do not start at this establishment! We're stayed and our first night they put us on a room that was filthy and have food left in it. It took 3 hours before they have a new room. Once we moved we immediately had issues. Our toilet did not work we contacted them about that. There are bed bugs! The manager jenny is extremely rude and would not in any way accommodate us. The toilet never got fixed and all she said was 'I'm busy come down here and get the plunger yourself " who says that to customers?! We're told her that we have been feeling them from days 1 and that we would have left had we not needed the location. She denied all accounts of our complaints stating "i doing have any complaints from you" we told her to talk to the employees My and Wan Tran. She refused. We told her about the bed bugs and how we told both make employees about them. She again denied this time saying that "they never have had bed bugs" Which we found false as the Jefferson county health department baldies that they have had MULTIPLE reports and proof of bed bugs. I feel Jenny here is not doing her job whatsoever and is not taking the complaints nor the welfare of their guests seriously. I don't see how they are still in business. We got no help, only rudeness, and they repeatedly hung the phone up on not only us, but Expedia when they called to advocate on our behalf. Thank god Expedia has compensated us generously. Howard Johnson will too thank god! So sad! We have pictures of the rooms filthy condition, the bed bug bites and more. We have contacted corporate. And they were appalled at how we were treated and they are now getting the general management of corporate involved and are going to get to the bottom of this. I'm very thankful for that. I have stayed at Howard Johnson's before and never never never have I been treated this way and stayed in conditions leaving myself and husband with physical pain (bad bed bug bites). It's a shame and sorry that I and advising people to stay far away from this location!