Review of The Harbor Front Inn 3*

UPDATE (after hotel 'deleted' my prior posts) For a hotel that "prides itself on its exceptional customer service" it is odd that the hotel still has not given any official apology and cannot write an apology letter. That's all that would take to make amends, but for some reason can't be done. As stated before when asked about an apology letter, the manager Jacqueline Dube (the manager) stated "we'll consider it". Very odd that a hotel with great customer service wouldn't just say 'yes' to such a simple request, but states 'we'll consider it" (and that is has not been done) Also suspicious that that hotel would DELETE the prior comments (listed below) off their facebook page. The error was found by the guest, and was only corrected when I, the guest, called repeatedly, not the hotel. Even in your reply here on this page, again there is no "I'm sorry", and always an excuse such as "WHILE there was an oversight. (insert excuse here). " Just an apology letter would solve everything, but for some reason can't be done. Your reply "all levels of management for the inconvenience". I have received no call from Brad for apologies, and only had one discussion with Jacqueline where no sincere apologize made, and again no addressing the comments of the manager stating "The owner doesn't speak to guests". Initial post below: Most disrespectful and dishonest staff (Brad Born) at any hotel that I have ever dealt with. Despite this being a wedding event, disorganized and poor communication skills. Was overcharged for rooms (as were other patrons) and this was only discovered after we ourselves asked the wedding couple involved about the room price. The hotel did not reveal this error themselves and it took multiple calls/attempts in order to speak about this issue with the staff. Very suspicious what the staff would have done with the extra amount charged had we ourselves not brought this issue up. Hotel staff on first phone booking conversation, when asked about a special event rate, denied and stated rates were as they are. Eventually found out that it had already been a month prior that a different event rate/cost was decided, which somehow the staff 'forgot'. When directly questioned, staff/Brad still without apology and just stated it was just an 'oversight'. Hotel has not provided any compensation for error and seems uninterested in correcting their mistake. If they remedy these errors, will update, but thus far, most disappointing, especially for something as important as a wedding event. UPDATE: Discussed with manager (Jacqueline Dube) today, and was told 'mistakes happen' and told owner was informed of situation but that I couldn't speak to owner because 'the owner doesn't speak to guests'. Again poor management and cannot give an apology without making excuses. A simple "sorry" would have been just fine, but instead always hearing "sorry BUT. ; apologize BUT". When asked if an apology letter could be written, was told "we'll consider it".