Review of W San Francisco 4*

Asa P.

03/17/2015

Respond
4/10
I booked a prepaid rate in February, and upon check in I learned there was a cheaper rate but was not able to take advantage of the rate. I was told the rate I prepaid was a "very good rate", and that I had been upgraded to a corner room. Okay, if the rate I paid was more expensive than the current rate on day of check in, obviously my rate is not a "very good rate", and being upgraded comes with Platinum status of upgrade rooms are available. Not quite sure how either of the hotel staff reasonings were valid. Upon check in, everyone was friendly and I had no issues with the front desk staff. Once in my room, I noticed the following which in my opinion are unacceptable and show a lack of attention to detail. No cushion or pillows on the couch, what appeared to be toothpaste smeared in the bathroom water glasses, and the flat sheet used to cover the mattress was too small for the king size bed (I am thinking a queen size flat sheet was used). I contacted the front desk and they did bring up a cushion for the couch, replaced the water glasses in the room, and placed an appropriate size flat sheet overtop the mattress. The next night, my partner and I decided to grab a sandwich and sit on the couch to eat prior to going out. We noticed what appeared to be dried vomit on the couch near the wall closer to the floor. I informed the front desk once again, and upon our return to the room I received a telephone message from the housekeeping manager letting me know he personally inspected the room and did not find any vomit on the wall by the couch. Clearly they got the placement of the vomit incorrect and if the manager truly did inspect the wall I would have hoped he would have seen the vomit on the couch too. It concerns me his attention to detail is not up to par. Lastly, there was a feather on the floor outside our room which was not there upon check in but was there after the first instance occurred. Keep in mind the housekeeping manager came to the room to inspect the vomit situation and the feather was still on the floor outside our room. I would have expected the manager of all people the notice this detail and pick up the feather. The carpeting was a dark blue I believe and the feather was white. Not hard to miss in my opinion. One thing I did not bother to inform the front desk about was the state of the window sills behind the shutters. I do not believe the sills have ever been cleaned. The amount of dust and dirt was repulsive, and I would hope this detail would not be overlooked. I would not recommend this hotel, and do not plan on staying at this property again. As a matter of fact I planned to stay at the W in Hollywood later in the week and have since cancelled that reservation because of my first W experience in San Francisco. I hope others have a better experience or find this review helpful.

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