Review of Hilton Los Angeles North-Glendale & Executive Meeting Center 3*

My family stayed during Thanksgiving holidays. First morning, one of elevators stopped working and my wife and daughter stuck inside at 6:10am. They called front desk as an emergency and front desk sent a security person and finally contacted me to meet security person at 4th Floor. It already passed almost 25minute when I was noticed. Security person asked me if I want her to open the door. She didn't call 911 until I told them to do. She told me it will take hour and half if front desk calls elevator company to come. They said mechanic is not available. It took another 15minutes until fire department came and started to work and it took another 20minutes to open and rescue my family. Even 911 had a difficulty to open the door safely. What in the world does security person ask the guest's authority to open the door. I am not safety expert. I was so disappointed how hotel handled this life threat safety situation without proper manual. It is 911 job, not security nor maintenance person's job. On site manager was not available. The person at the front desk told me she is the only person so she couldn't leave the position but talking to my wife and called security and finally called 911 after I insited. I complained to the front desk and asked manager to call me but haven't got a call. I had a missed call so I assumed someone from the hotel called me but never left any message and called me again. Thank god my family is ok but this nationwide hotel should have proper safety manual for the guests. Be careful who might be staying in this hotel. Other than this safety operation, good location and good room condition.