Hampton Inn & Suites Highland

Hotel

Close to a Walmart and there are shuttles to the casino. The hotel itself is a bit old. Don't get rooms with windows facing the highway, it's very noisy throughout the day. Breakfast is complimentary.

Hampton is the best hotel in Highland and San Bernardino.

Comfort and security, tranquility above all.

Clean, welcoming, free shuttle to San Manuel casino. Good variety free bkfst. Coffee tea and hot chocolate available 24/7.

Very nice and very nice to rest.

-Not so happy thanksgiving! My reservation for a double Queen Suite was from thanksgiving day 3pm to Sunday12 pm. While traveling south early am on thursday morning I called the front desk around 2:00 a. M. (Thanksgiving Day) asked if I could check in around 5am and just pay for an extra day? (Meaning 10 hrs earlier than the 3pm check in I had already booked) They replied no problem. You just will not have the same room you reserved until 10 a. M. As long as you are okay checking in to a single king suite and then being moved across the hall to a double Queen around 10 a. M. That will work perfectly. I explained that had a car full of items for a venue and I will need the room to store my items while I pick up supervisor and co-workers. If there will be any issue swapping rooms and moving items before 2pm. I will need to make arrangements at another hotel because I cannot have items in vehicle with me between 3-5pm. There is not sufficient space for people to sit! The night manager Assured me that wouldn't be a problem. I could trade rooms in the early a. M. As soon as they get the first queen Suite cleaned it will be mine. He put a note in the computer to ring my room as soon as the first double Queen Suite was available. (Possibly as early as 8:30am) Of course I received no call. I physically spoke with front desk at 10 am as planned and they had no record of the arrangement and advised me to check out of my current room and told me to have a seat in the lobby.

This place tried to ruin Thanksgiving! My mom in law had a reservation with a conformation number. When she went to check in something went wrong and they could not get her in a room. Four hours later… and they still could not honor their reservation! We had to give up when the staff became rude. They had the nerve to say we were being impatient! Save yourself the haste and stay some other place!

Great, friendly staff. Rooms and lobby were nice as well.

I book 4 days at this hotel and I always stay at the Hampton inns, I am a Hilton honors gold (almost diamond) member. I had to leave two days early due to an emergency and they would not refund me the two days I had left. Even called Hilton and basically told tough, should not have prepaid for it. That's real customer service, for $250 bucks they have just lost thousands I spend at Hampton and Hilton hotels!

Very nice place. Beautiful rooms and complimentary breakfast! Would definitely stay again.

I'll been to this hotel a few times but my last stay was the worst part of our trip. The room smells like wet old carpet. And we got small little bites all over our feet. Like from fleas. The bathroom was set up with no tub. It did have a walk in shower. With a wooden seat. As if it Was design for people with disability. I gave it one star. Because the person who check us in was sweet. Not sure about coming back again. Thanks.

I've stayed at this hotel before and had a very pleasant experience, hence why I decided to stay here again. My stay this time however was beyond awful. The overall quality of this hotel has diminished. During my stay we had an entire Soccer league staying on our floor and right next to us. The walls of our guest room were so thin you could hear everything going on in the adjacent room, the TV and conversations specifically. There was also an incident where a guest was yelling for security at 7:34am one morning which was scary and quite obnoxious. The cleaning services did not clean our room until around 5pm every day of our stay, citing that they were at full capacity and couldn't get to our room until that time. This caused complete disruption for my elderly and ailing father who was unable to stay comfortably in the room as we tried to wait for cleaning staff to service our room. I also know the room was not cleaned thoroughly as I found a pair of men's shoes our 1st night.

This property is so off from what the Hilton and Hampton brand have to offer. Service is less than desirable, rooms that only partially cleaned and the mechanism to ensure attention to detail is met is not in place. If that wasn't bad enough, even after speaking to the manager during my stay and demonstrating my complaint, they then overcharged me. As a Hilton Diamond for Ever customer, I'm surprised that Hilton is allowing this property to operate in this manner while their name is on the front of the building. There may be a lot to say about changes at Hilton if this property does not step up to the plate and join the club on customer satisfaction.

This is my quiet get away place. I love staying here, close to other shopping areas, good parking, peaceful. Casino nearby, transportation provided by hotel or you can drive there. Has good breakfast. Excellent, friendly staff. Housekeeping is awesome. I highly recommend. I also stay at other facilities when out of state.

This place is the best Hampton I've ever been too. Staff is great and the event center is amazing. Roman the house person is a great asset to this company him and Mikkia are the best thing about this hotel. Thank you.

Great price for the location. Shuttle to the casino. Best breakfast choice and a great staff.

Rooms are clean, gym is small but fine for me. Complimentary breakfast is standard. It is probably the best hotel in the area.

The location was very convenient for us, and despite it being next to the freeway the hotel was nice and quiet. Our room was clean and had a TV but not much else. Breakfast was great. Check in guy was a bit blunt but the person who checked us out was friendly.

Decent rooms at an affordable price. Free coffee is always great too. The rooms could use a little better sound insulation though.

Had no issues. The staff was very friendly and the waffles at complimentary breakfast were really good. The rooms were nice the only thing I didn't like was the very small and very dirty pool and the fitness room was also kind of small and there was no towels to dry off with at pool.

Breakfast was good the waffles were a nice touch. My wife had miss placed her flip-flop thinking the kiddo moved it around. Lifted the mattress and we found a womens "pad". Joy.

Poor room design in terms of thin walls you can hear the neighbors through, loud plumbing, broken light switches, poor bathroom door layout, and the freeway noise is loud through the windows. At least don't get the freeway side rooms if you go. There's also low staffing, so check in waits are an issue.

Service was exactly what any hotel patron would want and expect. Friendly, helpful, and unintrusive. Excellent stay.

Rooms where clean and the bed was relaxing. They serve breakfast in the nothing in there lobby. Overall a nice hotel, will stay at again.

Staff were very welcoming and helpful, room was clean and bed was very comfortable. The front of the hotel faces a road than can be a little noisey at times but nothing that would stop me staying there again. Breakfast was the usual Hampton fare and Wi-Fi is complimentary. I couldn't ask for more.

Their back entrance was broken and night auditor was very rude and unaccommodating. I had to request promotional casino voucher repeatedly. I felt more of a burden than a satisfied guest.

The room is clean and nice. However, the isolation of sound is pretty bad. I could hear clearly what people are talking in the next room. It is close to the way to big bear lake.

It was a nice place with good services and amenities. The TVs were not great quality, but there were good channel options.

The place can be seen easly so it is fine, the room are exelent the only bad part is that sometimes a bit of things are broken like the griddle and the lamps but just a little bit, not big deal and the service is good, the employees are friendly.

The place is wonderful Comfortable Great food.

Wonderful meal the best set up.

Clean, looks New, Breakfast, Shuttle to San Manuel Casino, Secure… Will definitely come back again.

The rooms were super comfortable and the breakfast was good. The location is surprisingly quiet considering it is next to the freeway.

Great breakfast friendly staff. Great shuttle service to San Manuel.

I had one of the best nights of my life and shared it with the best part of my life I hope one day our kids will experience true love like we shared in the San Bernardino San Manuel Experience!

Very clean rooms and excellent service.

Great hotel, clean and friendly staff.

This is an awesome hotel. A great breakfast is offered every morning. They have a gym, laundry services, vending machines, and a spectacular bed. If you need anything else to make your stay more enjoyable, it's conveniently located near a Walmart Super Center.

Very friendly. Nice and clean. Breakfast was not very got at all. Great location and near by places have great food. Bed was very comfy but there was no tub in bathroom. And not enough towels were supplied and the bath towel was way to small. Overall good place to stay and safe.

The people there were very warm. I didn't want to leave. It was like home away from home and that was my first time there. Very comfortable.

Get the casino book. Free food.