JW Marriott Phoenix Desert Ridge Resort & Spa

Resort

Amazing atmosphere, pools great! Service at night outside for drinks could be better but overall great experience.

We stayed there for our 40th wedding anniversary and had a wonderful experience! The staff was phenomenal, the rooms were beautiful, loved Tia Carmen and can’t wait to go back! It was the best trip! ❤️

Beautiful hotel, great service, very friendly. Loved the pools and lazy river! The only drawback is the restaurants at the hotel are expensive but, in less than a mile, there are multiple restaurants and other amenities available (even a Cold Stone Creamery). I would recommend! 😃

Oh wow where to begin. This place was amazing from the very beginning. From check in to check out it was fantastic. The staff are super helpful and friendly. The grounds are amazing and beautiful views. The swimming pools are fun and relaxing. The room was big and comfortable. Special thanks to Tracey at the front desk. Fabiol R, Andriy V. And Josh R for in room dining service and huge thank you to Mr. Matthew Miller for helping to coordinate our special weekend. Mr. Matthew Miller even helped us on his day off. Imagine that, working to make our trip amazing while you're on your day off. That's such dedication! You all were amazing. Each one them made our anniversary stay so wonderful that we decided to extended our stay, that's how amazing it was! They went out the way to make our stay memorable and wonderful. We will definitely be going back. We were there from 6/25-6/28

Great place to stay and great customer service.

Beautiful grounds and very courteous staff. A true desert oasis.

Great resort for relaxation! Definitely caters more to families than other travelers, but we enjoyed the DJs on weekends. The staff has been excellent. Rooms are up-to-date with nice views.

Beautiful hotel. Loved the room and bathroom. The scenery from Our balcony was wonderful. Lots of things to do — pool, lazy River, tennis, biking.

Great resort with lots to do and fantastic restaurants.

Beautiful Hotel, Resort, Spa! Amazing views, delicious food.

Excellent place for any occasion & super friendly staff.

Great pool area. Great service good food. But…. For the price I’d expect more of the bathrooms. They were very dated.

Our second stay here — gorgeous building with lovely landscaping, great food and helpful staff. We particularly liked the food, atmosphere and service at Roy's. We look forward to a return visit.

Absolutely beautiful grounds. Food was delicious. Hope to return one day.

Had the massage for the first time. It was amazing. Jenny was great! Thank you for for being patient with me.

We went there for their Mother’s Day brunch buffet 2021. The food was spectacular and superb. They had the brunch buffet in one of their grand ballrooms. It was a lovely set up.

Beautiful Resort! Impeccable Customer Service!

Loved staying here. Everyone was very friendly and helpful.

Great pickleball courts!

Over priced food cooked poorly. So called 5 star hotel but only has a microwave on the 4th floor.

Incredible customer service! Beautiful property, amazing golf, and awesome pools! A must stay!

Great staff in twenty6 and a beautiful resort location.

Drinks were expensive, too expensive. Service at grill was slow. Roy's had good food.

— Great staff!
— Great service!
— Great accommodations!
— Great weather ☀️
— and a real Starbucks on site!

I Love Love Love this place. From the Moment I stepped in till I leave. I cant get enough. The Rooms, & The Exceptional Customer Service! Some of my favorite staff is RECEPTION: BIANCA, DOMINIQUE, ENGINEERING: LEO & SEBASTIAN, & TWENTY 6 BARC& GRILL: MRS. Joe & the late nite baryender, the pool : briianna, & jake. All in All the staff of the entire property were Super Attentive & Very Ftiendly. The Food was Delicious in All the Restaurants! ❤Thank you JW for an unforgettable Summer Break. We will definently Return. Love the Patel's. God Bless All.

Just like home comfort and staff like neighbors.

Great place to stay! Everyone is very helpful!

This is a great resort. Everything from the food to the spa is awesome.

Great service, beautiful grounds, amazing suites. Most amazing people and very warm heated pool with HOT hot tubs!

Great service, friendly associates, and beautiful property!

Great pool, service and facilities!

This is my very first time in the hotel. Very impressive! It’s beautiful inside and outside as well. Impressive details and really amazing garden and water ponds!

Wonderful place to relax; attentive staff!

We were there for a conference. Beautiful facility and grounds.

Very peaceful place, clean and well decorated for the Christmas season
The staff are helpful and welcoming, enjoyable surroundings and educational Botanical Garden as my subject of interest. I hope to visit this place again, as our need arises!

Wonderful hotel. Great customer service and very well kept grounds. Really enjoyed our 3 night stay.

Absolutely gorgeous place! The staff are so friendly and professional! Loved the food!

Great place to go excellent pools very good atmosphere and friendly people.

Fantastic location and the service and amenities are amazing!

Most comfortable bed
Beautiful room, gorgeous view, very kind and professional staff. My favorite Phoenix area Resort. ⭐⭐⭐⭐⭐ A++

A beautiful place for vacation. Great pools and the lazy River. Great breakfast buffet friendly and helpful staff. Very clean.

Helpful staff, rooms are clean and well taken care of. Amenities are fantastic and are maintained with consumer in mind. Service is never invasive. A true resort experience.

Was at a seminar. The food was wonderful and the concierge was extremely helpful. The room was laid out great and the sound system worked great.

Beautiful property and grounds. Great spa. Friendly and attentive staff. If u are an elite member, you are able to use the spa facilities. Love the open atrium.

Beautiful resort and spa… great amenities with exceptional service.

Great pool area! A little weird there's a reservation section in the prime area that is sold out before the day begins. Lots of things to keep the kids busy, so great for families or kids at heart. Happy hour in the lobby bar has great prices on lots of options. Rooms aren't the most amazing thing you've ever seen, but there's so much to do you shouldn't be in your room anyway.

We were sent to the Marriott for my husband's work. It was a great stay-cation. Getting into the hotel, it looked immense. It was very beautiful on the inside and all the employees greeted you with a smile. Our room was great, very comfortable beds! We had a late night work meeting, and there were so many areas with tables and chairs and couches to choose from. The pool area was amazing. Our kids enjoyed it very much. The lazy river and water slide was our favorite! Before leaving, we ordered food from Stone Grill. Although it was a bit pricy, the food was very good and we loved it. Overall, it was a great visit and we cannot wait to go back!

I've visited the JW Marriott Desert Ridge on a handful of occasions for dinner, happy hour, and swimming. This week I attended my first event in their conference space. I was really impressed with the size of the conference center. I loved that thru the very large open hallways there were lots of tables with chairs and workspace so people could still attend to their personal needs outside of sessions. When I entered the facility a large conference was taking place and hosting a buffet lunch in the open hallways. Even with this very active buffet there was plenty of room for moving around. I made my way to the second floor where my meeting was being hosted. The room was setup with a U shape table and AV equipment on the right side and our lunch buffet setup for about 40 participants on the left side. The staff was very helpful and paid great attention to the fact that this was a working lunch. They worked in an out to pick up plates so quietly, which helped keep the meeting flow going. I would absolutely love to attend another event at this venue.

Amazing resort! The pool area here is fantastic. There is a lazy river and you could literally float around all day! They have great cocktails, including a super fun coconut drink! The staff is overt the top fantastic. We had a minor problem and they went out of the way to fix it not one, but twice. I would definitely stay here again!

I was at this resort for over a week in the Period of July and found it very nice. There is a free shuttle to the mall opposite where to find someonesuch shop and restaurant. The restaurants inside are good but evidently not cheap. I recommend the Spa and the spa pool which is detached from the main trunk of the hotel and very beautiful and private.
In July it is cheaper. The
Breakfast has a higher price on the weekend.

My family and I just spent 2 nights here and we had an amazing time! The resort was clean and well appointed. All of the staff that we encountered were extremely friendly and helpful. My kids had a blast at the pool. It's so close to Desert Ridge, which makes shopping easy. We also had dinner at Stonegrill and the food was excellent. No complaints from our stay — we can't wait to do it again!

I was a bit disappointed at the lack of front desk customer service. Tyra was the evening front desk at my check in. I had reservations months in advance and requested a room near the pool, possibly top floor and extra feather pillows. Tyra provided a room and when I asked her if she provided a room w my request she didn’t even check my reservation before she gave me a room. I had to let her know bc she didn’t even look. She said I got a room on the top floor and it’s not too far from the pool. Well it was not near the pool but a building over. She didn’t even bother to check until I asked her to look to see if she has a room near the pool regardless of the floor. She signed and was a bit sarcastic to say there was none. I asked if the room I’m provided has extra feather pillows as I requested and she signed and said she’ll have it brought up. A bit disappointed in the service when I’m an owner and have been for over 10 yrs. Come to find out my room was not even near the pool but over looking the front area. Maybe she was having a bad day and I was her final customer. When I took a shower I found strand of hair that was not mine in the tub. Then check out time was not even reasonable to extend and Scott only provided another hour when requested longer due to a late night of graduation celebrations. I let Scott know of all the issues and he said he would pass it on to management. Very disappointed at the lack of service, customer value and all around hospitality.

What a magical place the JW is, friendly staff (and I mean everyone). The landscaping is breathtaking, the pools, so many to choose from. Lots of space throughout. The beds were nice and soft and the shampoo/conditioner/lotion was so refreshing after days soaking up the sun. Best staycation place in Phoenix. We shall return.

JW Marriott is beyond amazing. It’s the luxury in the middle of the desert. If you’ve been here you know what I’m talking about. Perfect for all occasions, convention, family gathering and any events. Food is outstanding. Try the beef short ribs sliders at twinty6 oh boy was darn good. The service is excellent. I would love to come back here next time. This is the place to be.

We wanted to say how awesome the staff is here at this hotel! Everyone was overly friendly and more than happy to help where help was needed. From Emily at the pool check in gate she helped with our sons missing flip flops to the starbucks barista who's been working there since 2006. All were super nice! Our room was upgraded without asking due to a room mix up. We had a great 2 night stay and will always recommend this property to everyone we know as it's our favorite and the staff totally makes this place amazing! Rooms are super clean! I cant say enough about how great the staff was this visit.

Love this place. Stay cations all the time here probably stayed 23+ times. Got a membership as well. Clean rooms, awesome pool, have never used the spa but friend did & they thought it was great. Location is great. Customer service sucks, have had really crappy customer services multiple times. The resort itself is the only thing that brings me back.

We had a great stay. Most employees were bend over backwards nice. After We checked in and got to our room, we called down and asked for a larger room and they upgraded us for free to an exrcutive suite which was incredible. We will definitely stay here again, we loved the pools, and the restaurants. Super highly recommended!

We had a great staycation with our kids. The pools were fun and the lazy river was an added bonus. The slide is a lot smaller than we thought it would be. Wishing they had some slides that bigger kids and adults could enjoy. The rooms were a good size and offered nice amenities. The kid zone near the pool was nice but really small. We loved the ping pong and lawn games. I did get a chance to check out the Revive Spa. It was beautiful and serene and peaceful.

I spend 150+ nights in hotels a year due to work. It's safe to say, I have my share of experience when measuring accommodations and customer service. This property went above and beyond to ensure our experience was perfect. For My wife's birthday this year she decided on a little staycation, this was her 3rd time at this property and the experience was nothing short of incredible. Thank you Marriott for creating a little magic right in our backyard. A quick overview, the pool and lazy river 5 stars, accommodations 5 stars, dinner at the restaurants 5 stars, customer service 5 stars, cleanliness of property 5 stars. Don't hesitate to stay here…

Fantastic service, the friendliest staff, and a beautifully landscaped property… the JW was the perfect getaway for the two of us. There were many families also enjoying their stay, so I would have to say that it is perfect for both a romantic getaway or a family vacation. The spa is top notch, and the golf course on-site is incredible. I recommend this place for anyone wanting a beautiful desert getaway!

Stayed in a beautiful ADA accessible room. The staff were extremely helpful and kind, and the building itself is very nice. Good water pressure in the shower, with clean bathrooms and the available soap shampoo and such were actually of high-quality. I slept well on a comfortable mattress. I would recommend this place to anyone staying in the area. The on-site restaurants and stores are a great addition, getting overnight guests the option of staying within walking distance for all their needs if they had no desire to travel into Phoenix. I can't wait to visit again!

Fabulous place with excellent staff who anticipate your needs. I can't stress how beautiful and clean this resort is. The grounds are impeccable and well-kept. We so enjoyed spending evenings with our young son on the lawn near the fountains. We have many happy memories from our stay.

Rooms are great — finished well and with nice big bath and glass shower in a big bathroom. Resort facilities are fantastic and the staff are very friendly, courteous and helpful. Massive pool area might be a little dense with deck chairs but on an off day there aren't too many people to contend with. Golf courses next door are challenging but beautiful. Would definitely recommend this place for a family holiday — plenty for everyone to do.

A huge resort covering a large area. I attended a symposium in the grand ballroom. Very nice place for conferences. Directions are quite clear to understand due to the signs posted. Lots of parking available. And the food served was good as well.

What a great place to spend a few days. The grounds were emaculant. The staff were so friendly and helpful. The rooms were relaxing and the beds were like clouds, so comfortable. There are also so many things to do within walking distance of the resort. Loved it!

I stayed here for a conference and was happy with the service and amenities. The room itself was somewhat small with a corridor style layout so not totally cozy friendly. However the view was nice and really liked the hotel gym. Had an awesome massage at the spa as well. Somewhat limited room service menu and no honor bar but there is a store insight and Starbucks.

Attended a conference and started at the hotel. All the hotel staff was very nice, pool was very nice, room was nice. Despite having Platinum Marriot status, there was no real benefit besides having access to the quiet spa pool for 18+ for free. There are lots of exclusive places such as a special pool (one tiny pool in the middle of the rest that are free), lounge, athletic equipment that you all have to pay extra for if you want, so make sure to be aware of this so you can anticipate any extra fees. The desert ridge market is 0.5 mile walk and had groceries, food, shopping that we went to a few times and was nice to have close by. Otherwise a nice resort and would stay here again.

My boyfriend and I stayed here for 5 nights. As an elite platinum member, I felt that this hotel went above and beyond taking care of us. Tanya at the front desk was so awesome, she gave us all the details of what was included in our resort fee, suggested where we should go for breakfast and even sent us a little snack tray that was waiting for us in our room when we got back. It came with a personalized card for me and a birthday card for my boyfriend. All the staff at this resort were friendly, always smiled and were genuinely willing to help. Also the new workout/fitness center at the revive spa is amazing. I looked forward to working out every morning! It was one of the best vacations we have taken together and will be one to remember forever. Thank you to everyone who made our trip one to remember!

Everything was perfect! The staff were incredible at making sure you are taken care of and enjoying yourself. The food was delicious. Our room was beautiful, we enjoyed our balcony. The bed and pillows were comfortable. We loved our time at the Revive Spa. The outdoor areas were awesome, the Pool area is a must to check out! This was by far the best hotel experience weve had.

The place is amazing, the rooms are very nice, the bed is super comfortable and the pillows Also, the TV is OK but it does not have all the functions as it is dedicated to Marriott, honestly everything I like, I only have complaint and is that for a room of $500 And not having free breakfast I find regrettable.

This is a very beautiful hotel with an amazing pool area and views from every room. It's a huge hotel so hopefully your room isn't far from an elevator. Also don't get the buffet breakfast, I know it sounds like a good idea, but it's a lot of money for a very unwhelming spread. It's way better to just order from the kitchen. The bar has a lot of good appetizers and a good place to stop before you go out. It's a bit far from Scottsdale but if you're looking to get away then this is a hotel for you. The staff is also very nice and helpful. They have new racquetball courts that seem very fun. Wasn't able to check it out but looks like a great afternoon activity.

Great place to rest and go shopping.

Beautiful place, pool ideal for the whole family.

Beautiful hotel! The lazy river is such a fun treat. Relaxing and very well taken care of. The grounds overall are just lovely. Ordered room service and had a delicious meal in the comfort of our very nice room. Clean and super comfortable. My only complaint: had to wait a LONG time at the front desk to check in. It was hard to tell exactly where I should be standing to be helped next and was passed over a few times by other guests.

Everything was really good. Room was well appointed and well kept and clean. All the staff was friendly and helpful. Beautiful location. Meeting spaces were pretty good. Only problem was projectors has poor color accuracy making the photos in presentations look odd. The large group food service was good with plenty of choices and good quality. They kept everything stocked well and overall a comfortable environment. Would stay again.

I only went to the Marriott during the day. We start the day in the conference rooms. Then we had lunch outside and the food was deliciousa. After eating we entered the Great Hall and ended the night there.

Elegant place. Great for conference facility. Large TV's and great sound system means you can see and hear every presenter. Comfortable chairs and tables. Very high level of coffee and tea service and lunch was delicious and done with friendly efficiency. Very impressive indeed.

This is absolutely the best hotel I have ever enjoyed. The staff and management is incredible! Definitely, sign uip food the club! You will not regret it! My family asks to go back to this "legit" hotel constantly! The pools and ambiance are par none. Really! You will love it… kids or no kids. The services for kids are spectacular.

Beautiful hotel and grounds with lots of amenities. Comfortable rooms, although our room placement at the very end of a long wing meant that the shower never really got hotter than warm. The room was nice and quiet though. We were here for a conference and the ballrooms and conference facilities are also very nice.

Attended the Phoenix Business Journal's Best Places to Work luncheon at the Desert Ridge Marriott this week. The staff was helpful to find the event ballrooms and they did a good job at catering/ serving. They always do a great job here and have a nice facility. I've visited the spa several times and love that too! They have a sauna, steam room, and good masseuses! I'll go back for sure.

Nice place. Some of the staff was a little less than pleasant when helping. Lovely grounds. Don't understand why they spend so much time and wasting so many precious resources growing things like grass and birch trees in places where they aren't natural. Yes, I understand on the golf course, but otherwise… not so sure. The rooms were not as nice as they should have been for the price.

This is a great property. There are a couple minor shortcomings. The room service is limited but there are restaurants on site. My room was ground level and my cell did not work from my room for voice. They charge for phone calls but waived that charge when I explained my phone was not getting reception. Beers are $7. Staff is responsive. The food catered at our even was mediocre at best. But I recommend for a relaxing get away.

This resort is beautiful. The staff was amazing. The service second to none. There is so much to do that you don't have to leave the resort if you don't want to. They have several wonderful restaurants, a Starbucks, a gift shop, an amazing spa, golf, trails, several pools, and so much more. Our suite had amazing views where we could watch the sun rise right from bed.

I was at the JW Marriott for a professional event. Our ballroom was beautifully decorated. The food was delicious and the staff was; polite and professional. We had a wonderful time, and our event staff made it all seem effortless. Thank you! We can't wait to come back for Christmas!

A prime example of the JW Marriott guest experience. Attentive staff who care about their guests and who go the extra mile to make sure that your stay is great. Everyone I have interacted with, from the front desk to the servers to the managers, gave me their full and undivided attention and went out of their way to ensure that I had what I needed for an enjoyable stay. I stayed at the property as part of a large business conference, yet received personalized service whenever needed. I would definitely recommend this resort to my friends and famiky, and will endeavour to stay here again the next time I have the opportunity.

Amenities and staff were great! Was wandering around the hotel when a worker stopped me for no reason and gave me a 5 dollar gift card to the Starbucks on the main floor. She simply said, "thank you for staying with us, have a coffee on us". The service is next level. Every staff member is trained to greet you, which says a lot about the training and mission of the company to truly make a guest's stay different from their competition.

I attend numerous conferences and professional meetings in a year and so far the JW Marriot in Phoenix is at the top of my list. I was a presenter at a recent event held there and it was well organized and extremely well executed. Top notch staff and a very high quality establishment. Great place. I highly recommend it.

Pretty good service, good dining choice. Grounds, pool area are beautiful. A great weekend getaway. Hours too short during summer at pool bar — closing at 6 on weekdays. Buffet not great, cold food. On par with JW Marriots all over.

I enjoyed the service and staff was great. Their spa was quite tranquil and spoke for a quiet afternoon with my wife. The children weren't too bothersome at the desert ridge pool areas. The lazy river was a nice touch. The golfing could've been better but that's just me talking about my stroke. Would stay here again.

Fantastic experience and stay here at the resort. We stayed at the resort for the first time and just for one night. Took advantage of the summer deals they have. Superb property and excellent 5-star customer service. Staff is always smiling and ready to help. The pools are nice, lazy river is fun. The water slide is for kids under 10. It's small. My husband and I used their fitness center. We also went biking with family using their bikes from the sports store. They also let us do a late checkout upon request. We wanted to stay and enjoy the pool and other facilities. Rooms are big and also had a balcony with a view. Bathrooms are big and clean. Gift stores have a good variety and not super pricey. There is also a Starbucks on the property. In short, wonderful experience overall. Will surely stay there again.

Just spent four days at this property. A few standouts of the people who made it special. Jesse gave me a fantastic massage when I visited the spa. Aaron was our bellman on arrival and departure and was not only friendly but gave us lots of good ideas for things to do in the area. Arthur got us a table at the Meritage restaurant when it was fully booked and we had no reservation (magic! ). We just moved to CA and are going to make this gorgeous hotel a regular destination.

This hotel was a pleasant find to my surprise although I paid over $350/night for a two night stay. The hotel is in a great location across the street from the Phoenix Live and the accompanying Grammy Museum, ESPN and Staples Center. It's a short 7-10 minute walk from the Metra train. There's a jazz lounge at the hotel on Saturday evenings, which has its pros and cons depending upon your interest. The front desk attendant when I checked in was personable, but I didn't find the doormen and others to be quite as friendly upon returning back and forth to the hotel. I didn't rent a car during this trip, but there's a lot adjacent to the hotel. It's downtown Phoenix so be prepared to be for parking should you decide to drive.

I stayed on a business trip and the accommodations and service were wonderful. It's all a bit pricey, but that's how these large resorts are. That said, it was reasonably priced compared to other similar places. Pool was great, room service was super and the food and atmosphere were very nice. I would definitely recommend this for business travel. Superb.

Excellent experience all around! My wife and I had a great time for our staycation. The valets were courteous and professional (They have free parking as well if you don't want to pay). The lobby is luxurious and grand. The rooms were clean and updated nicely. And the best part of all was the resort and pool experience! Their water features were very nice and the lazy river was refreshing and relaxing. You can literally spend the whole day on the river. I highly recommend and we will definitely return.

The JW was amazing they have multiple great pools and a lazy river with water slide. They have events daily for kids to enjoy. The gym was nice and clean. The staff was courteous and attentive. Also gotta try Roy's restaurant which is located inside, they have amazing food.

The Resort is beautiful. Everything we needed, we were able to find or do at the resort. We stayed two nights and took advantage of the pool, valet parking, room service, and on site amenities. The staff is extremely helpful and kind. We will happily stay here again.

Everything has been pretty nice. The rooms are very clean and nicely furnished. The grounds are well maintained and dessert landscape is beautiful. There is plenty to do at the resort, the pool area is lots of fun. My only negative comment is the price of the food and drinks are quiet expensive for the quality that you get. To elaborate, nothing is bad persay but just way overpriced for they are serving.

Very helpful staff at front desk. Informed & very friendly. They made our room available with a beautiful view. Room was clean & comfortable. Breakfast is a bit pricey but cooked well with great service.

Beautiful resort. Very clean rooms and ambients. Nice amenities and beautiful views. Friendly staff. Strategic point to visit other places in Phoenix. Excellent food in the internal restaurants.

Desert Ridge is the best luxury family resort in AZ. Rooms are perfect for a family getaway and the grounds are breathtaking. With 5 pools and a lazy river as well as 3 on site restaurants, there is very little need to ever leave the grounds! I highly recommend this hotel.

The employees were very friendly. They even waived the resort fee for us since it was our anniversary. (In fairness we were only there one night) The lazy river was very relaxing and the water was a lovely temperature. We dined at Stonegrill and the food was wonderful. The bison burger was exceptionally salty though. Everything else was great. The room was wonderful, very comfy bed, and luxurious bath tub. We hope to stay here again.

The suite room was gorgeous and perfect for travelling with children. Dined at Roy's as well as their other restaurant for breakfast. I wasn't too impressed, more so with the breakfast. The pancakes however were delicious. The service was OK. But the front desk, bellmen and valet guys were very helpful. The pool is fantastic, along with the fire pits. I will definitely stay here again.

Great hotel! Excellent service, good rooms with very nice bathrooms. Wide selection of restaurants with excellent food. Highly recommend stonegrill! Facility and grounds are top quality and great to walk through and enjoy.

This hotel is fantastic. I stayed in June 2015 for a girl's trip and had phenomenal service. The staff went out of their way to make our trip perfect. I decided to come back in January 2016 with my husband for our "Babymoon" and have experienced the same exceptional service. I absolutely love this resort. The spa and accommodations are outstanding. I can't wait to come back!

Ow, what a beautiful resort! We had a room with a balcony overlooking the three swimming pools. The restaurant was fantastic and all the hotel employees were kind and greeted us with a smile at every turn. Because we were at least members we also got free access to the spa and SAunnah and upgraded fitness facility.

The resort is very pretty. We had a great staff at the Griffin Lounge that was very attentive to our drinks and food while we were there. We also used the spa facilities, which were fantastic. I would definitely recommend the resort.

This is a nice resort with a myriad of offerings. The pool area is sprawling, with numerous levels, decks, and places to lounge. The spa area is a great secret, too. They offer fitness classes each day, but they aren't widely advertised, so class sizes are small and sometimes you are the only one! They also have a bistro over at the spa with fresh, healthy foods and smoothies/juices. And be sure to check out all the other great dining spots, too.

Booked here for our 25th wedding anniversary… worst experience every in paradise Valley, suites have murphy beds not a real bed and when moved to a regular room wife encountered a roach while unpacking in the bathroom. NEVER stay here if you have a choice try the Hyatt Gainey Ranch instead or better still Phoenician!

Has all the general nice things of a resort like a nice pool, bell hop, valet, etc… Without the other little things. Rooms seem like they were nice (before they got kind of beat up a few years ago) and wireless internet is about $15 a day and no breakfast… I've stayed in places other places in Arizona that take better care of their guests for sure…

Got a fair discount by phoning in my reservation and accepting a room under renovation (normal room, just no balcony). The booking agent made a huge error that led to us being woken up at 6:00am by construction crews. The front-desk staff (Katelyn G. ) was outstanding for remedying the situation immediately. The facilities were wonderful and the rooms are lavish. I only dropped a star because the parking is half-a-mile away and nobody will give you a ride unless you valet. Pros: -Everything is beautiful -Bathrooms are large with many mirrors and a "show" shower -Lazy river pool Cons: -Parking is excessively far and nobody will give you a golf-cart ride to your car -Only once did staff open the door for me despite being posted at all the entrances Advice: -Don't settle for the discounted renovation rooms. Construction workers will be banging-away at 6am on your balcony. -Request Katelyn G at the front desk. She saved our vacation and deserves a raise.

Great resort, beautiful rooms and grounds. Friendly staff. My only compliant was that in early June the pools were very warm and because it was hot outside, the warm water was not refreshing like you would hope.

So great. 9/10 would stay again.

The management and the security here are despicable. On the1st night of an 8 day stay, 2 of our bags were stolen from our room. A hotel video is proof that all of our bags were on a luggage cart that was taken to our room. After tipping the bellman, we went downstairs for some dinner with our children. When we returned, two of bags were missing. A police report was filed, and security told us that there would be an investigation. We waiting patiently, confident that proof that the luggage had been delivered to the room, would result in some compensation for loss of our camera, chargers, iPad for us, smaller iPads for our children, etc. Meanwhile, we did not receive an apology, an offer of dinner, or any other compensation for the theft that occurred. Instead, the hotel waited until we checked out to let us know that they would not accept responsibility for our losses. Think before you stay at this property. What happened to us, could happen to you.

Definitely a great place to stay when in Arizona. The staff does their best to make sure you stay is as comfortable as possible.

The service here is amazing! The front door staff are always smile, will give a high-five and plan with children while adults load the car. The front desk staff helps in every way possible and the wait staff is also wonderful. The resort itself is beautiful including the rooms. But even as beautiful as the place was, the best part was still how wonderful the staff was! I want to go back.

For the person who was kicked off the grounds because he was walking his dog while waiting for his wife having lounch with her friends. When you go to a five star place. Leave your frickin dog home.

They use overseas telemarketers to bother you with silly promotions during dinner time. Take me off your call list please.

Great resort in Phoenix with a challenging golf course, restaurants, and a lazy river.

One of the best Hotel Resorts off the strip! Great Staff. Incredible services and rooms I would highly suggest this resort for anyone looking for something off the strip.

Kicked out! My wife was having lunch with one of her friends from out-of-town who was staying there. I dropped my wife off and brought the dog with the intent to walk the dog on the grounds while my wife was having lunch with her friend. The grounds are huge here, and I was not anywhere near the hotel yet a young woman saw me in the distance and walked over a 100 yards to tell me that this is not a pet-friendly hotel. I explained that I was visiting a friend, but I'm sure she didn't believe me. I live in North Scottsdale, why would I drive all this way just to walk my dog. Anyway, I left and went to City North across the street and called my wife and told her what happened and that I would wait there for her call when she finished lunch and the Marriott. We have eaten at Roy's many times over the years too, at $200 a pop I might add. We will never come back here and spend any of our money, and I will make sure that I tell everyone I know what happened. Even my wife's friend was appalled by the incident and said she won't come back here because she has a dog of her own back home in Michigan.

Melon salad needed a little salt to bring out the flavor, if you don't have salt on the table you need to get it right, had the fish trio the portions of ahi and butter fish were very small the salmon was a bit bigger, all were cooked correctly and tasted good, the rice was served on a seperate plate which made mixing with the sauces akward, the bok choy side consisted of one leaf, must be running low. Dessert was ok they did a great job making scratch creme brulee taste like instant and the pineapple thingy was the high light of the evening, if I was headed home from a winning time at the casino and my car broke down out front I would think about stopping in for a bite.