Review of The Westin Phoenix Downtown 4*

I really like Westin, so I booked my stay for couple of days to attend an international conference. Comfort: Very much. I believed I asked for a higher story and I got 12th floor. Great view for the eyes. Nice bed. Wish pillows could be a bit firmer. Very quiet floor for good overnight sleep. Convenience: 15 minutes’ drive from PHX Sky Harbor Airport; 10 minutes’ walk to Convention Center; 3 minutes’ walk to ASU; 5 minutes to local restaurants and bars, and 1 minute to a Metro station. It is close to other large hotels, all located at the center of the city. Services: Staff are very responsive to questions and requests. They deliver bottled water and meals in very short time's notice. Towels are replaced in gym while I didn't even see working staff around so that I can be myself on treadmill. This is good. Advice to front desk, I'd be better having more eye contacts and smiles when with customers while working on computers. Facilities: The interior design is bit out of line with other Westin I stayed. I’d with it has a more contemporary style. I could still feel the traditional feeling before the hotel was converted into Westin. Although gym is not huge, but equipment are new and thoughtfully positioned so that I don't feel it'd be crowded even if it's fully occupied. Ceiling to floor windows let sun in and perspective stretches far. I dined in the restaurant Province but will have a separate review about it. "Make a Green Choice" program. This is the best feature I'd recommend to those who use your room at minimum and keep your room clean. I received $5 voucher each day for two days that I asked not to have my room cleaned. I keep my room tidy and I want to be a customer of choice, too:) Always something to improve. Just like every stay anywhere, we all see potential to be better. One major issue was that I found my room was not closed the last day of my stay when I came back from a conference. The safety latch on the frame was flipped and blocked the door from being fully shut. I assume someone went in and took the food tray away, flipping the latch to keep the door open so that he/she could get out with hands full. But didn't turn around and locked the door after he/she was out of my room. I didn't lose anything so I didn't report to the hotel. The other issue is that I was charged two-nights of valet parking but I didn't even drive a car. I called the hotel at the airport an hour later after my check out. It was swiftly corrected and I received updated bill via email after I got home. Although this is a business trip and the price per night is above $200 during the conference week, I wish my experience would be more up to the level of the price level. Overall this is a very decent hotel for a very comfortable rest.