Review of Holiday Inn Express Trussville, an IHG Hotel 2*

My girlfriend and I came to stay at this location for a wedding nearby. The man at the front desk was very rude and treated me like a second class citizen because of the debit card I wanted to use and said he would not accept it. Saying it was a prepaid card. I told him it was a Visa card FDIC insured and never had any issue at any other hotels with authorizations and was able to use it to reserve the room online. I told him I would just cancel and go elsewhere but my girlfriend walked up and said we could use her Mastercard. I reluctantly agreed just on principle the guy was a jerk. The place is a bit run down for IHG. The breakfast/common area is in the middle with all the doors facing it so it is very noisy. I noticed flyers in front of several rooms saying something like "We are aware you may be smoking in the room and we are watching you" which made me feel even more uncomfortable. They also slid my invoice under the door which is one of the stupid things this chain does because I already know the price and most establishments prefer a green paperless option. Rusty metal in the bathroom and outdated paint. Housekeeping knocked on the door at 9am waking me up. I was an engineer for a hotel in the past so I know they have a list of who has checked out. Breakfast was terrible. Upon check out the miserable fellow was at the front desk. I asked if I could pay for the stay with my card since he had run the authorization on my girls card and he flipped out pretty much. I don't get it. He told me we could pay with cash at the end so why not charge my card? Ridiculous. The man was obviously very jaded and probably shouldn't work there. Very uncomfortable experience. I will never stay there again and make sure to spread the word for others to do the same.