Review of Courtyard 3*

I had made reservations for May 13th check out on 15th I had even gotten a reminder notice of my up coming reservations notice that spelled out my request of my reservation as I had explained when I made the reservation that I had to have with two beds because it was for two men. And had requested first floor because it was hard for me to walk. I also explained that I was scheduled for surgery the following morning At St Vincent's Hospital the 14th at 8:30 am. When we checked in we were put on the second floor in a room with only one bed. We went back to the front desk and were told that they could not put us in a different room because they were booked full. Needless to say I was NOT a happy camper. The desk clerk said there was nothing he could do. I said there is something you could do by looking to see what other hotels are near the Hospital and he said there were none. We then went to the hospital and explained what The Courtyard Birmingham Homewood had done to us and Could they Tell us of a Hotel near them, They were vary helpful by suggesting the Double Tree Hotel a VARY short distance from them, They even called them for us and they provided us with a VARY Nice Room with two beds. I might add that The Accommodations and Personal At The Doubtree Hotel was far superior to the Courtyard Birmingham Hotel. Other people have now told me they are known for over booking. I will Never Book At a Marriott Hotel Again. It was not even Good Enought for one start. Sam Bay City, MI.